Operation and guarantees of the dbi services FlexService SLA
Choose from the three SLA levels and combine your SLA with the extensions of your choice.
What kind of expertise do you need for your SLA?
dbi services provides SLA support for many technology areas. Continue browsing and discover our areas of expertise in more detail.
The technologies covered by our SLA contracts
Discover the various services and extensions each SLA level offers.
Your SLA according to the components and extensions of your choice
Our SLA’s in detail
Discover our FlexService (SLAs)
dbi services offers three levels of SLAs involving response time, number of hours per component, etc.
Components and extensions
Overview of our many supported components and possible extensions for your SLA.
Simulate the price of your SLA online
SLA Calculator
Our SLA Calculator has been specifically designed for our customers to help them make a choice and simplify the exchange. Contact us at [email protected] to obtain the link that will allow you to access it.
Service Management that meets the most stringent standards
ISO 27001 certification
ISO/IEC 27001 is an international standard designed to help develop robust information security management systems (ISMS). An ISMS is a systematic approach to managing sensitive corporate information so that it remains secure.
ISO 20000 certification
The ISO/IEC 20000-1 certification is an international standard aligned with ITIL which guarantees compliance with quality standards established in the various implemented phases, inspections, and procedures.
testimonials
They trust us
Methods and know-how that make all the difference
Thanks to dbi services’ contribution, we are able to industrialize load tests of our applications and provide high-performance, quality IT services, which meet Ecole hôtelière de Lausanne's standards.
Christophe Taddei, IT Project Manager École hôtelière de Lausanne
Reliable and competent, in 7x24
We value dbi services greatly as our partner. The staff brings substantial experience and expertise in various technologies to our team. With the service desk and the dbi FlexService SLA, dbi services also provides expert and efficient roundthe-clock support. This is highly valuable to us.
Roland Zink, IT Service Manager Felix-Platter Hospital
Database efficiency and internal coaching at its best
Efficient database administration is definitively a result of our collaboration with dbi services. Resource scaling and technical improvement of the existing solutions as well as regular and effective coaching of our staff perfectly summarize our long-term partnership.
Eric Jehle, Head of Middleware IT - Operation & Monitoring
A strong relationship that allowed us to implement Cloudfirst strategy
Since 2018, dbi services supports Idorsia on AWS technologies by providing experienced consultants who assist us in AWS operations. They have also accompanied and advised us on DevOps transformation applied to AWS.
Olivier Cotto, Associate Director/Team Leader Infrastructure Engineering & Operations
Olivier Cotto - Associate Director/Team Leader Infrastructure Engineering & Operations - Idorsia
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Reliability is a key factor in our business. In addition, we work with several IT technologies. That’s why we rely on the experts of dbi services for monitoring and maintaining our databases. The dbi FlexService SLA contracts and the expertise delivered by dbi services fully meet our expectations.
Thomas Salzmann
Thomas Salzmann - Kernkraftwerk Gösgen
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"dbi services provided us with an expert opinion
The way dbi services was able to guarantee a high-performing PostgreSQL configuration was essential to us. Their DMK Management Kit made the rollout particularly fast and reliable."
Sébastien Girard, Network and systems collaborator Logival SA
Expert knowledge in the field of OCI.
With dbi services, we were able to access expert knowledge and focus on our core business. Our data is now more secure than ever, and our IT environment runs smoothly in the cloud.
Martin Koller, CEO misystems
Our ECM and our infrastructure are strong, fast and reliable due to the combined involvement of Arcentis and dbi services. A bonus was the comprehensive training provided by Arcentis which allowed our teams to work independently.
François Zeller, IT Manager Precitrame Machines SA
Thanks to the help of dbi services and the dbi FlexService Service Level Agreement, we benefit from a database infrastructure without any interruption in terms of service availability. Every time we contact dbi services for a consulting project, we are impressed by the competence, flexibility, and also the professionalism of their staff.
Hervé Berthet
We are working since many years with dbi services for expert missions on-site as well as for the exploitation of our databases on-site but also by remote access under the outsourcing contract dbi FlexService, ISO 2000 certified. The consultant’s expertise and their professionalism are remarkable. The quality of the delivered services perfectly meets our expectations.
Didier Rouèche
Impressive expertise and top SLA services
Thanks to dbi services we were able to smoothly put the Oracle database into operation for the new business application. We were particularly impressed by dbi services’ professionalism and the advantages of their SLAs. This is very reassuring to know that we can count on dbi services on 24- hour basis.
Markus Weber, IT Director Swissgas AG
Our choice for expertise in the ODA field
dbi services offers a high level of expertise in numerous infrastructure areas. Their transparency added to their focus on technical competencies strongly increased our confidence. If a consultant needs additional skills, he involves further experts of the company, making team spirit a great asset of dbi services.
Joris Vuffray, IT Manager at Swisslos
The Backup & Recovery workshop was very interesting and valuable to me. Unlike most trainings from other vendors, I especially liked the exercise part. It was greatly appreciated and I am now feeling a lot more comfortable when it comes to backup/recovery and duplication. Thanks!
Ju-Lam Do
