Operation and guarantees of the dbi services FlexService SLA

Choose from the three SLA levels and combine your SLA with the extensions of your choice.

What kind of expertise do you need for your SLA?

dbi services provides SLA support for many technology areas. Continue browsing and discover our areas of expertise in more detail.

The technologies covered by our SLA contracts

Discover the various services and extensions each SLA level offers.

Your SLA according to the components and extensions of your choice

Our SLA’s in detail

Choice of the SLA level

Discover our FlexService (SLAs)

dbi services offers three levels of SLAs involving response time, number of hours per component, etc.

SLA definition

Components and extensions

Overview of our many supported components and possible extensions for your SLA.

Simulate the price of your SLA online

SLA Calculator

Our SLA Calculator has been specifically designed for our customers to help them make a choice and simplify the exchange. Contact us at [email protected] to obtain the link that will allow you to access it.

Service Management that meets the most stringent standards

ISO 27001 certification

ISO/IEC 27001 is an international standard designed to help develop robust information security management systems (ISMS). An ISMS is a systematic approach to managing sensitive corporate information so that it remains secure.

ISO 20000 certification

The ISO/IEC 20000-1 certification is an international standard aligned with ITIL which guarantees compliance with quality standards established in the various implemented phases, inspections, and procedures.


They trust us

Trouvons la solution optimale à vos besoins.

Pierre-Yves Bréhier Head of Sales

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