Impressive expertise and top SLA services
Thanks to dbi services we were able to smoothly put the Oracle database into operation for the new business application. We were particularly impressed by dbi services’ professionalism and the advantages of their SLAs. This is very reassuring to know that we can count on dbi services on 24- hour basis.
Markus Weber, IT Director Swissgas AG
Challenges
The project for a new energy transaction system was quite challenging: high requirements on availability and scalability, new operating concepts and, with Oracle, a new, non-negotiable database technology. The IT infrastructure of Swissgas AG previously ran exclusively on-premises, in a virtualised server landscape including applications in a homogenous Microsoft environment.
Solution
An Oracle database in Standard Edition is required for running the new transaction system at Swissgas AG. The virtual server environment was designed by dbi services for the Swisscom Cloud. The access is based on LAN Interconnect; the database server runs on Oracle Linux. Dbvisit Standby secures the required data and system availability. SLAs guarantee support 24 hours a day, 7 days a week.
Result
As required, no specific effort is needed with the Oracle database. The scalable solution runs smoothly and reliably, around the clock. Not only the Oracle licences but also the appropriate support and the implementation, all came from a single source. dbi services also takes care of any disruptions 24/7 with its careful and speedy service desk.
Added value
At fair prices, the recommended solution ideally satisfies the high requirement. dbi’s proven expertise for Oracle technologies and their comprehensive service portfolio including appropriate support with transparent SLAs, made it an easy decision for Swissgas AG to trust in dbi services.
