FlexService +
Benefit from additional security for your infrastructure thanks to our Service Desk. With the FlexService + contract, you enjoy a response time under 2 hours if there is a critical incident and a Configuration Management Database (CMDB) managed by dbi services.
FlexService ++
The FlexService ++ contract provides you with an automatic incident alert solution; our experts can then handle it without any action required from you. With this SLA, you enjoy 6 hours of annual service per component and 1-hour reaction time if there is a critical incident. Enjoy access to proactive management of issues as well as support in implementing change
FlexService +++
Would you like to fully entrust your data infrastructure management to a team of experts? The FlexService +++ contract is the ideal solution. You enjoy 12 hours of annual service per component and 30-minute reaction time if there is a critical incident. Capacity and change management as well as licence management support are included.
Tailor Made SLA
Can’t find the package that meets your needs? Our Tailor-Made SLA facilities management contract – as adaptable as the name implies – is your solution.
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