The challenges of managing business content
The volume of business content is growing every day and managing it is becoming increasingly complex. Poorly structured information, scattered documents, and manual handling slow down teams and frustrate users.
If you’ve ever spent too long searching for a critical vendor invoice, you’re not alone.
Here are the most common challenges:
- Outdated and inefficient processes
- Document chaos and content silos
- Lack of workflow automation
- Security and compliance risks
These issues lead to reduced productivity, inconsistent collaboration, and delayed decisions.
ECM technologies we support
Our expertise in Enterprise Content Management spans a range of trusted technologies. We help you choose, implement, and optimize the platform best suited to your business context — whether you’re modernizing an existing system or starting fresh.
Explore the solutions we support to learn more about each technology.
ECM services tailored to your needs
Our ECM experts support your organization with a range of specialized services — from strategic consulting to long-term service management and licensing guidance. Whether you’re launching a new project, modernizing an existing system, or seeking support in day-to-day operations, we’ve got you covered.
Consulting
dbi services offers a wide range of IT consulting services in the field of infrastructure and data platforms. Whether your needs are related to a specific project, a lack of internal resources or knowledge, or even to budgetary constraints, we will provide you with the support and expertise you need.
SLA
dbi services offers a wide range of Service Management services. Whatever the level of our Service Desk’s involvement or the required extensions, you benefit fully from the expertise of our employees. We guarantee total security as well as the best quality of service according to best practices in the field and in accordance with our ISO 27001 and ISO 20000 certifications.
Licenses
Defining software licenses that match your requirements and needs can be complex and requires professional expertise. A wisely chosen model avoids the need to pay the publisher for unnecessary license fees or potentially costly standardization.
ECM – The foundation of your digitalization strategy
Every day, your organization creates and processes content — contracts, reports, emails, invoices, forms. Without a structured system, this results in duplication, inefficiencies, and exposure to risk.
The solution? Digitalization — driven by a reliable and tailored Enterprise Content Management (ECM) platform.
What value does an ECM solution deliver?
With the right ECM solution, your organization can confidently:
Automate workflows
Streamline operations and eliminate repetitive manual tasks
Strengthen security & compliance
Ensure data protection and meet regulatory obligations
Centralize access
Make the right information available to the right people, wherever they are
Version control
Avoid confusion with built-in versioning and traceability
Leverage AI
Gain real-time insights and unlock the full value of your business content
Why choose dbi services for your ECM project?
Tailored strategies that match your business goals
We turn your needs into actionable ECM roadmaps — with expert, vendor-neutral guidance.
Process optimization built on expertise
Our team identifies opportunities to reduce friction, increase automation, and align ECM with your operations.
A dedicated team for your long-term success
From initial assessment to deployment and beyond, we provide end-to-end support and technical leadership.
Trusted by Swiss organizations
We’ve helped leading companies in finance, industry, and the public sector build future-ready ECM ecosystems.
A robust infrastructure to power your ECM
A high-performing ECM system needs a solid and secure infrastructure to match. At dbi services, we ensure your environment is built for reliability, scalability, and long-term success through:
Installation, configuration & ongoing management
We deploy and fine-tune your ECM platform for optimal performance, security, and integration with your existing systems.
High Availability (HA)
We design resilient architectures with failover solutions and load balancing to keep your content accessible at all times.
Platform updates & migrations
Whether you’re upgrading or moving to a new solution, we ensure smooth transitions with minimal disruption.
System & data consolidations
We help streamline fragmented systems into a unified ECM environment, improving control and reducing operational complexity.
Infrastructure audits & reviews
We provide in-depth health checks to identify weaknesses, mitigate risks, and ensure continuous improvement.
Proactive system health monitoring
Our continuous performance tracking ensures issues are detected early and resolved quickly — before they affect your business.
Glossary – Key terms in Digitalization and ECM
Digitalization
The strategic transformation of business operations using digital tools to enhance efficiency, visibility, and control.
ECM (Enterprise Content Management)
A comprehensive solution for managing business content across its entire lifecycle, from creation to secure archiving.
DMS (Document Management System)
A Document Management System (DMS) is a platform for organizing, storing, and retrieving documents in a structured and secure way. Typically, a DMS is one of the core components of an Enterprise Content Management (ECM) solution, focusing specifically on the management of digital documents, while ECM extends to managing all types of business content, including emails, forms, records, and workflows.
Automated Workflow
A sequence of automated business tasks executed without manual input.
Knowledge Work Automation
The automation of data-driven tasks traditionally performed by knowledge workers.
FAQ – Digitalization & ECM
What is digitalization in content management?
It refers to replacing manual, paper-based document processes with efficient, automated digital workflows.
What’s the difference between DMS and ECM?
A DMS focuses on documents; An ECM goes further by integrating workflows, metadata, governance, and all content types.
Why is automation critical in ECM?
It eliminates repetitive tasks, reduces errors, and ensures faster, more consistent handling of information.
What benefits does ECM offer to companies?
Secure content handling, regulatory compliance, higher productivity, reduced operational costs, and improved agility — all aligned with local standards and expectations.
They trust us
Methods and know-how that make all the difference
Thanks to dbi services’ contribution, we are able to industrialize load tests of our applications and provide high-performance, quality IT services, which meet Ecole hôtelière de Lausanne's standards.
Christophe Taddei, IT Project Manager École hôtelière de Lausanne
Reliable and competent, in 7x24
We value dbi services greatly as our partner. The staff brings substantial experience and expertise in various technologies to our team. With the service desk and the dbi FlexService SLA, dbi services also provides expert and efficient roundthe-clock support. This is highly valuable to us.
Roland Zink, IT Service Manager Felix-Platter Hospital
Database efficiency and internal coaching at its best
Efficient database administration is definitively a result of our collaboration with dbi services. Resource scaling and technical improvement of the existing solutions as well as regular and effective coaching of our staff perfectly summarize our long-term partnership.
Eric Jehle, Head of Middleware IT - Operation & Monitoring
A strong relationship that allowed us to implement Cloudfirst strategy
Since 2018, dbi services supports Idorsia on AWS technologies by providing experienced consultants who assist us in AWS operations. They have also accompanied and advised us on DevOps transformation applied to AWS.
Olivier Cotto, Associate Director/Team Leader Infrastructure Engineering & Operations
Reliability is a key factor in our business. In addition, we work with several IT technologies. That’s why we rely on the experts of dbi services for monitoring and maintaining our databases. The dbi FlexService SLA contracts and the expertise delivered by dbi services fully meet our expectations.
Thomas Salzmann
The Backup & Recovery workshop was very interesting and valuable to me. Unlike most trainings from other vendors, I especially liked the exercise part. It was greatly appreciated and I am now feeling a lot more comfortable when it comes to backup/recovery and duplication. Thanks!
Our choice for expertise in the ODA field
dbi services offers a high level of expertise in numerous infrastructure areas. Their transparency added to their focus on technical competencies strongly increased our confidence. If a consultant needs additional skills, he involves further experts of the company, making team spirit a great asset of dbi services.
Joris Vuffray, IT Manager at Swisslos
Impressive expertise and top SLA services
Thanks to dbi services we were able to smoothly put the Oracle database into operation for the new business application. We were particularly impressed by dbi services’ professionalism and the advantages of their SLAs. This is very reassuring to know that we can count on dbi services on 24- hour basis.
Markus Weber, IT Director Swissgas AG
We are working since many years with dbi services for expert missions on-site as well as for the exploitation of our databases on-site but also by remote access under the outsourcing contract dbi FlexService, ISO 2000 certified. The consultant’s expertise and their professionalism are remarkable. The quality of the delivered services perfectly meets our expectations.
Didier Rouèche
Thanks to the help of dbi services and the dbi FlexService Service Level Agreement, we benefit from a database infrastructure without any interruption in terms of service availability. Every time we contact dbi services for a consulting project, we are impressed by the competence, flexibility, and also the professionalism of their staff.
Hervé Berthet
Our ECM and our infrastructure are strong, fast and reliable due to the combined involvement of Arcentis and dbi services. A bonus was the comprehensive training provided by Arcentis which allowed our teams to work independently.
François Zeller, IT Manager Precitrame Machines SA
Expert knowledge in the field of OCI.
With dbi services, we were able to access expert knowledge and focus on our core business. Our data is now more secure than ever, and our IT environment runs smoothly in the cloud.
Martin Koller, CEO misystems
