Consultant at dbi services.
Markus Segmüller has 15 years of experience in the design, implementation and operation of management processes in the IT field (ITIL tools, ITSM), especially with SAP applications. It includes SOX IT compliance and risk management, SOX IT control management for external SOX audits, implementation and operation of the IT service catalog design, CMDB, asset management as well as operation and migration of ITSM tools (EasyVista to Waveware). In addition to the SOX IT regulations, Markus Segmüller has experience in the GxP GAMP5 field of the FDA (Validation CSV). Earlier in his career, he was SAP module consultant for QM and other logistics modules, as well as for SQL Server and Unix shell scripts.
Prior to joining dbi services, Markus Segmüller was IT Service Management Consultant at the Biel/Bienne Hospital (IT Service Catalog, ITSM Tool, ITSM Process). Previously, he was responsible for IT Services for global SAP Application Services as well as for the design of General IT Services and SME Transition at Syngenta Crop Protection in Basel.
Markus Segmüller holds an EXIN ITIL V3 Expert certificate (2010) as well as an SAP consultant certificate from SAP-QM (2000).
His experience covers the chemical, health and pharmaceutical industries.