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Jobs · Switzerland

Database Service Desk Consultant

Location

Delémont

Percentage

80-100%

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Your career

Shape your future with dbi services.

Our positions are open to anyone regardless of gender.

Can you see yourself being a hero to our customers? As a Service Desk consultant, you will be in daily contact with our clients from various sectors such as healthcare, pharmaceuticals, banking, energy and many others.

Our Service Desk manages critical environments in several technologies and for many different companies, and you will be called upon to manage incidents such as Oracle tablespace management, backup problems, crashing databases, data synchronization problems, database refreshing, performance problems, and more. Your days will not follow a fixed routine of repetitive tasks; this position is for people who like every day to be different from the last. What’s more, at dbi services, every consultant has the opportunity to continually train, deepen their knowledge through training and spend time on internal projects.

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What to expect

Your mission within our service desk will be to work with all our customers, both French-speaking and German-speaking. Your responsibilities will include:

  • Contact with customers
  • Incident management with various RDBMS such as Oracle (Real Application Clusters, Oracle Database Appliance, Data Guard), PostgreSQL and MySQL/MariaDB on Linux and Windows environments using virtualization systems
  • Ticket dispatching
  • The on-call service, set up with your colleagues
  • Maintenance and administration of a CMDB

What you bring with you

If you have a higher education diploma in the field of computer science or a qualification that is considered to be equivalent, we also ask for the following:

  • Proven experience in database management and administration
  • Oracle certifications such as OCA, OCP or certifications related to PostgreSQL, MySQL/MariaDB or Linux
  • You speak fluent French and/or German and are proficient in English (oral and written)
  • You are open to technological diversity (Oracle, Microsoft, Open Source)
  • You are able to analyze a problem in depth and find the root cause
  • You are able to manage stress
  • You are able to explain a problem/solution in writing

What we offer

Why we are an employer of choice.

Continuing professional development

We offer training and continuing development throughout your career at dbi services.

Open-mindedness

Open-mindedness is pivotal in everything we do, and this is demonstrated through mutual respect and equality in all respects

The health of our employees

In addition to internally organized sports activities, we offer support to finance sports subscriptions.

Responsible working models

Flexible working conditions, remote working, part-time and up to 10 days unpaid leave (in addition to 5 weeks’ holiday).

Strong values

Sharing of expertise, mutual support and upskilling are central to our strategy at dbi services.

Company Culture

We always see things from a benevolent and kind point of view.

Want to join our team?

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    Your details go to our HR team and are handled under the Swiss FADP and the GDPR, as described in our Privacy Statement.

    What happens next?

    Once your application has been received, you will receive confirmation from us. It will then take 14 days before you receive an initial response from our human resources department. If you are selected for this position, you will be invited to an initial interview. The final decision will be made after the second interview.

    Do you have any questions?

    If you have any questions, our HR manager Magali Blenner would be happy to help at +41 32 422 96 00.