Our SLA contract: flexible & cost-efficient


Estimate your Service Level Agreement costs for free! The dbi FlexService SLA contracts are ISO 20000 certified, ITIL V3 compliant, flexible, transparent, and cost-efficient. They are available in three versions with various options and adapted for small and medium companies as well as big enterprises.

Calculate your SLA costs!

dbi FlexService supports the technologies of your IT infrastructure: Our SLA covers the major databases (Oracle, SQL Server, MySQL) and a number of middleware technologies (Documentum, Alfresco, SharePoint, WebLogic/Apache).

You want a comprehensive offer? Leave us your contact details we will send you an accurate calculation within 48 hours – without engagement from your side! You need a 100 per cent adaptable solution? Tailor-Made SLA!

dbi FlexService +++

Managing your complete infrastructure!

dbi FlexService ++

Monitoring your infrastructure proactively!

dbi FlexService +

Available experts for your infrastructure!

Options & Extensions

  • 7×24
  • High Availability
  • Operating System
  • Middleware Module Mngt
  • License Management
  • dbi Fidelity
  • Activity Packages