dbi FlexService
Our Service Level Agreements (SLA’s)
A good SLA is like a good insurance policy: it protects you from unforeseen events and hard blows, but it must also guarantee transparent costs, flexible management, and professional service. This is what we offer with dbi FlexService Service Level Agreements: the assurance of an economic, ISO-20000-certified SLA executed by dedicated ITIL-certified experts. Our dbi FlexService agreements guarantee great option flexibility – 24/7 coverage, high availability management, operating system management and IT security – and complete budget transparency with our online SLA calculator.
dbi FlexService +++
FULLY MANAGED INFRASTRUCTURE
Would you like to entrust your database or middleware infrastructure management to a dedicated team of experts? The dbi FlexService +++ service management SLA is the ideal solution! You enjoy 12 hours of service per component and 30-minute reaction time if there is a critical incident. Capacity and change management as well as license management support are included. More information
dbi FlexService ++
MONITORED INFRASTRUCTURE
The dbi FlexService ++ service management SLA provides effective monitoring for your databases and middleware. An automatic alert solution detects incidents, which are then resolved by our experts. You don’t need to act while enjoying “proactive” issue management as well as support in implementing change. You enjoy 6 hours of service per component and 1-hour reaction time if there is a critical incident. More information
dbi FlexService +
AVAILABLE EXPERTS
The dbi FlexService + service management SLA is intended for companies with internal infrastructure management that would like additional assurance through a Service Desk during office hours or 24/7. With dbi FlexService +, you enjoy a response time under 2 hours if there is a critical incident and a Configuration Management Database (CMDB) managed by dbi services. More information
TAILOR-MADE SLA
YOUR CUSTOMIZED SOLUTION
Can’t find the answer to your needs in any catalogue? Our custom SLA solution, the Tailor-Made service management SLA, is your solution. More information
