FlexService +
Benefit from additional security for your infrastructure thanks to our Service Desk. With the FlexService + contract, you enjoy a response time under 2 hours if there is a critical incident and a Configuration Management Database (CMDB) managed by dbi services.
FlexService ++
The FlexService ++ contract provides you with an automatic incident alert solution; our experts can then handle it without any action required from you. With this SLA, you enjoy 6 hours of annual service per component and 1-hour reaction time if there is a critical incident. Enjoy access to proactive management of issues as well as support in implementing change
FlexService +++
Would you like to fully entrust your data infrastructure management to a team of experts? The FlexService +++ contract is the ideal solution. You enjoy 12 hours of annual service per component and 30-minute reaction time if there is a critical incident. Capacity and change management as well as licence management support are included.
Tailor Made SLA
Can’t find the package that meets your needs? Our Tailor-Made SLA facilities management contract – as adaptable as the name implies – is your solution.
They trust us
Methods and know-how that make all the difference
Thanks to dbi services’ contribution, we are able to industrialize load tests of our applications and provide high-performance, quality IT services, which meet Ecole hôtelière de Lausanne's standards.
Christophe Taddei, IT Project Manager École hôtelière de Lausanne
Reliable and competent, in 7x24
We value dbi services greatly as our partner. The staff brings substantial experience and expertise in various technologies to our team. With the service desk and the dbi FlexService SLA, dbi services also provides expert and efficient roundthe-clock support. This is highly valuable to us.
Roland Zink, IT Service Manager Felix-Platter Hospital
Database efficiency and internal coaching at its best
Efficient database administration is definitively a result of our collaboration with dbi services. Resource scaling and technical improvement of the existing solutions as well as regular and effective coaching of our staff perfectly summarize our long-term partnership.
Eric Jehle, Head of Middleware IT - Operation & Monitoring
A strong relationship that allowed us to implement Cloudfirst strategy
Since 2018, dbi services supports Idorsia on AWS technologies by providing experienced consultants who assist us in AWS operations. They have also accompanied and advised us on DevOps transformation applied to AWS.
Olivier Cotto, Associate Director/Team Leader Infrastructure Engineering & Operations
Reliability is a key factor in our business. In addition, we work with several IT technologies. That’s why we rely on the experts of dbi services for monitoring and maintaining our databases. The dbi FlexService SLA contracts and the expertise delivered by dbi services fully meet our expectations.
Thomas Salzmann
Expert knowledge in the field of OCI.
With dbi services, we were able to access expert knowledge and focus on our core business. Our data is now more secure than ever, and our IT environment runs smoothly in the cloud.
Martin Koller, CEO misystems
Our ECM and our infrastructure are strong, fast and reliable due to the combined involvement of Arcentis and dbi services. A bonus was the comprehensive training provided by Arcentis which allowed our teams to work independently.
François Zeller, IT Manager Precitrame Machines SA
Thanks to the help of dbi services and the dbi FlexService Service Level Agreement, we benefit from a database infrastructure without any interruption in terms of service availability. Every time we contact dbi services for a consulting project, we are impressed by the competence, flexibility, and also the professionalism of their staff.
Hervé Berthet
We are working since many years with dbi services for expert missions on-site as well as for the exploitation of our databases on-site but also by remote access under the outsourcing contract dbi FlexService, ISO 2000 certified. The consultant’s expertise and their professionalism are remarkable. The quality of the delivered services perfectly meets our expectations.
Didier Rouèche
Impressive expertise and top SLA services
Thanks to dbi services we were able to smoothly put the Oracle database into operation for the new business application. We were particularly impressed by dbi services’ professionalism and the advantages of their SLAs. This is very reassuring to know that we can count on dbi services on 24- hour basis.
Markus Weber, IT Director Swissgas AG
Our choice for expertise in the ODA field
dbi services offers a high level of expertise in numerous infrastructure areas. Their transparency added to their focus on technical competencies strongly increased our confidence. If a consultant needs additional skills, he involves further experts of the company, making team spirit a great asset of dbi services.
Joris Vuffray, IT Manager at Swisslos
The Backup & Recovery workshop was very interesting and valuable to me. Unlike most trainings from other vendors, I especially liked the exercise part. It was greatly appreciated and I am now feeling a lot more comfortable when it comes to backup/recovery and duplication. Thanks!
