M-Files

M-Files – Introducing the Business Dashboard module

Some time ago, a customer asked whether it was possible, in M-Files, to have dashboards with KPIs and a global overview of what was happening in their vault. It was a topic I had in my radar for a(…)

ECM + AI: achieving optimal synergy

Artificial intelligence is currently at the center of every IT discussion, and enterprise content management (ECM) is no exception.Vendors frequently promote the use of “AI-powered analytics,” “intelligent automation,” and “cognitive content services.”However, if you have already implemented ECM solutions,(…)

What being an external consultant really changes

When people think about consultants, they usually focus on expertise. “They bring experience, frameworks, and best practices.”That’s true, of course. However, that is not the most impactful aspect of the role.The real shift happens somewhere less visible: positioning. As(…)

Stop measuring ECM success like this

As I’ve mentioned in some of my previous blog posts, ECM projects don’t fail because of the chosen technology. Most products can meet the necessary requirements. The choice of a solution is driven more by other aspects, such as(…)

The metadata trap

You know, metadata is the key of a nice Enterprise Content Management system. It is supposed to make work easier, promising order instead of chaos, findability instead of frustration, control instead of clutter. In the world of document(…)

The hidden cost of “Quick Wins” in ECM projects

This is the fourth and final blog post in the series, that highlights the drawbacks of poor ECM implementation. In almost every enterprise content management (ECM) initiative, the phrase “Let’s get some quick wins” appears early, often with(…)

The day your ECM System became unusable

It started like any normal Tuesday.No alarms. No warning signs. No urgent emails flooding inboxes before 8 AM.Just a regular working day, until people tried to open documents.At first, it was a single complaint.“Hey, I can’t access the invoice(…)

M-Files didn’t fix your problem, your organization did.

Last week a wrote about the reasons why ECM projects fails. M-Files is a wonderful tool and probably my favorite ECM, but it won’t solve your problem. Companies that(…)

ECM: Low-code, high value

First, for those unfamiliar with the term, low-code is a software development approach that uses visual, drag-and-drop interfaces and pre-built components to create applications, rather than manual coding. Low-code doesn’t always have a good reputation in the IT(…)

From Expertise to Intelligence: The Impact of AI on ECM Consulting

Last week, I wrote about the importance of soft skills in the daily lives of ECM consultants (link here, but sorry in french): communication, empathy, influence, active listening, and all the human elements that determine(…)