Enterprise content management

The day your ECM System became unusable

It started like any normal Tuesday.No alarms. No warning signs. No urgent emails flooding inboxes before 8 AM.Just a regular working day, until people tried to open documents.At first, it was a single complaint.“Hey, I can’t access the invoice archive.”Then(…)

M-Files didn’t fix your problem, your organization did.

Last week a wrote about the reasons why ECM projects fails. M-Files is a wonderful tool and probably my favorite ECM, but it won’t solve your problem. Companies that initiate digitalization projects(…)

Why ECM Projects fail (even with good tools)

Today, I would like to take a step back and think about failure, because it’s part of life and sometimes things don’t go as planned. Analyzing failures can help to prevent them from happening again. Firstly, in most cases, your(…)

OTDS – Installation of Replicas fail if the OT Admin password is too long?

For simplicity, in this blog, I will refer to the first OTDS instance as the “Primary” (the synchronization master host, installed with ISREPLICA_TOPOLOGY=0=FALSE) and any additional instances as “Replicas” (installed with ISREPLICA_TOPOLOGY=1=TRUE). Over the past few years, I have installed(…)

Dctm – Another DM_LICENSE_E_INVALID_LICENSE error but caused by JMS this time

At the end of last year, I published a first blog about a DM_LICENSE_E_INVALID_LICENSE error in D2 SSO login through OTDS. The root cause in that previous post was a duplicate user with one lowercase and(…)

ECM: Low-code, high value

First, for those unfamiliar with the term, low-code is a software development approach that uses visual, drag-and-drop interfaces and pre-built components to create applications, rather than manual coding. Low-code doesn’t always have a good reputation in the IT world because(…)

Dctm – IDS Source 16.7.5 config.bin crash during execution

Around six months ago, I faced a confusing issue with IDS Source 16.7.5 where the “config.bin” executable always crashed when I tried to run it. The installation of IDS binaries itself completed successfully without any errors. However, the configurator, which(…)

Dctm – Upgrade from 23.4 to 25.4 fails with DM_SERVER_E_SOCKOPT

Since its release in Q4 2025, I have worked on several upgrades from 23.4 to 25.4. The first one I worked on was for a customer using our own custom Documentum images. If you have followed my posts for some(…)

Dctm – Detect and analyze slow SQL queries

Documentum is a powerful but also complex software. Therefore, debugging performance issues often comes down to being able to implement and review various traces. In this blog, I will talk about how you can detect and analyze slow SQL queries(…)

From Expertise to Intelligence: The Impact of AI on ECM Consulting

Last week, I wrote about the importance of soft skills in the daily lives of ECM consultants (link here, but sorry in french): communication, empathy, influence, active listening, and all the human elements that determine whether(…)