OpenText Documentum as our consultants run it: installation, upgrades, Content Server, D2, xPlore, administration, scripting and troubleshooting.
To enhance the search capability we had to configure xPlore to use the new customer attributes as facets and configure D2 to use the default and new facets. Configuring xPlore to use facets with the customer attributes Stop the Index Agent and Server Update indexserverconfig.xml by adding the following line (e. g.): Keep only the indexserverconfig.xml file in $DSSEARCH_HOME/config Remove…
This is another blog posting an our Documentum upgrade project. This time, the following issue occured: the ActiveX could not be installed using the D2-Client. We had to access the D2-Config url to have it installed. For a normal user, this could not be used. Analyzes The workstation had the ActiveX for D2 3.0 installed, the version before the upgrade.…
After having installed the Documentum Administrator, one of our test was to open a document. When I opened one for the first time the content was empty although I knew it contained text. But the correct content was well displayed when I opened it a second time. In the ucf trace file I had: FINE: sun.net.www.MessageHeader@108565d6 pairs: {null: HTTP/1.1 500 Internal Server…
We started the Documentum upgrade in the wintertime and our jobs ran successfully by following the defined schedule. Once we moved to the summertime we hit an issue: A job that was scheduled for instance at 4:00 AM was executed at 4:00 AM, but also started every 2 minutes until 5:00 AM. We had this issue on all our 6.7SP2P009…
A few weeks ago, we finished a Documentum upgrade at a customer site. Now, after having analyzed and made a status point (we do that after each upgrade project to optimize our procedures and skills) it is time to share our experiences. In this post and in the ones that will follow we will describe which issues we were confronted…
In this blog post I want to sharing some useful DQL and IAPI queries that I am using all the time. They are more dedicated to Documentum support/debug and grouped by components. In order to use them, I recommend Qdman: it is the best tool I know to use DQL and IAPI scripts. 1. xPlore It regroups both the search…
Last week, when I was working on how to setup the Kerberos SSO for D2 3.1 SP1, I faced some issues due to a documentation that doesn’t seem to be up to date… In fact, our version is D2 3.1 SP1 and there is no specific documentation for SP1. In consequence, I read the D2 3.1 Installation Guide and the…
At one of my customers, I experienced a problem with the Documentum Administrator (DA), which did not display the correct Index Agent status. In this blog post, I will explain how I found the source of this problem and of course also how I solved this issue. But first, some background facts: The Documentum Administrator (DA) is displaying “not responding”…
To be compliant with the customer’s security rule, I had to configure SSL for a JBoss application server that holds the Documentum Foundation Services (DFS). I used the following procedure: 1. Generate a keystore Change it to a temporary location, e. g. /var/tmp/SSL: keytool -genkey -dname “cn=dms.test.org, ou=DEV, o=NICE, l=Delemont, s=Switzerland, c=CH” -keyalg “rsa” -validity 730 -alias tomcat -keysize 2048 -keystore…
The Documentum job dm_FTIndexAgentBoot does not start anymore and we have the following job status: The job object indicated the job was in progress. In this blog posting, I will describe how to analyze and solve this issue. Analysis The Index Agent does not start automatically when the repository is started although the option start_index_agents = T in server.ini is…
