At a customer, I received an incident saying that on D2 a document is found by browsing and not found using normal search. The root cause seems to be easy: The Document isn’t indexed?! Not really, you will see it wasn’t easy to find 😉 1. Analysis When we have an issue to find a document, usually the problem is…
Day 2 of OTEW, we followed the global stream this morning which was taking most of the points from yesterday. But we had the pleasure to have a session from Dr. Michio Kaku, Theoretical Physicist, Futurist and popularizer of science. He wrote several books about physics and how he sees the future. He sees us in the next 20 years…
Receiving an incident is not always a pleasure, but it is always the case when we share the solution! A few days ago, I received an incident regarding WebConsumer on a production environment, saying that documents are not transferred as expected to WebConsumer. The issue didn’t happened for all documents, that’s why I directly suspect the High Availability configuration on…
If you are working with Documentum for quite some time, you are probably familiar with the logback.xml file that can be used to configure the D2 logs. In this blog, I will be talking only about the Content Server side of this configuration. As you probably know, Documentum upgraded the JMS to use JBoss 7.1.1 “recently” (several years already) and even WildFly9.0.1…
After patching our D2 we ran into an error we never had before. After all, it’s only a patch. But as you know, patching D2 means recreating the war file and deploying it again. As well as setting up again all the customs you made… Well this time we had a popup when accessing the D2 interface, which said “Error…
When installing D2 and launching the tomcat server you can have an error on a missing lib: JSAFE_SecureRandom. Here’s the trace you can have: 2018-01-17 17:32:19 [DEBUG] [localhost-startStop-1] – c.e.c.d.contents.D2FileCleaningTracker : Init D2FileCleaningTracker with /pkgs/dms-tomcat/D2_TOMCAT_HOME/temp/D2FileCleaningTracker_D2.ser 2018-01-17 17:32:20 [ERROR] [localhost-startStop-1] – c.emc.d2fs.dctm.servlets.D2HttpServlet : LoadOnStartup – java.lang.NoClassDefFoundError: com/rsa/jsafe/JSAFE_SecureRandom 2018-01-17 17:32:20 [ERROR] [localhost-startStop-1] – c.emc.d2fs.dctm.servlets.D2HttpServlet : {} java.lang.NoClassDefFoundError: com/rsa/jsafe/JSAFE_SecureRandom at com.documentum.fc.client.security.impl.InitializeKeystoreForDfc.execute(InitializeKeystoreForDfc.java:46) [dfc.jar:na] at…
We had a problem with a customer where D2 was not loading properly in IE when going through F5 (load balancer). When trying to access D2 through the F5, let’s say: https://d2prod/D2 only a few menus and some part of the workspace were loading but it ended to say “Unexpected error occured”. Investigation It would have been too easy if…
At one of our customer, we were in the middle of a migration process of some docbases from 6.7 to 7.2. A few days after the migration, we started seeing some failures/errors during simple download of documents from D2 4.5. The migration has been done using the EMC EMA migration tool by some EMC colleagues. The strange thing here is…
A few weeks ago at a customer, I was installing a completely new sandbox environment for one of our Application Teams. On this environment, we used a new version stack with the most recent patch set (at that time): CS 7.2 P16, D2 4.6 P05, aso… A new patch level means a lot of “fun” trying to install and execute…
As already explained in this blog, we had to remove the PDF renditions for a customer to only keep the jpeg renditions on the ADTS side because the PDF was generated by another third-party tool. If you take a look at the dmr_content items attached to a specific document (parent_id), you will understand that there is by default only one…
Some months ago when installing/removing/upgrading several Documentum components, we ended up facing a strange issue (yes I know, another one!). We were able to see these specific errors during the installation or removal of a Docbase, during the installation of a patch for the Content Server, the installation of the Thumbnail Server, aso… The errors we faced change for different…
I ran into a strange issue by a customer. When trying to open a huge VD on the D2’s right panel the browser freezes. It seems to be due to an Internet Explorer security patch. It is introducing huge performance issues. So if you run into strange issues concerning your web browser check the patch version of IE. The security…
