At the end of last year, I published a first blog about a DM_LICENSE_E_INVALID_LICENSE error in D2 SSO login through OTDS. The root cause in that previous post was a duplicate user with one lowercase and one uppercase user_login_name. However, I did mention that there can be several reasons for that error. In this blog, I will describe another such…
After doing some more upgrades from Documentum 20.2 to 23.4, including D2, I faced a funny error about invalid licenses (DM_LICENSE_E_INVALID_LICENSE) while trying to login to D2 through OTDS SSO. That’s interesting because there is no license management for Documentum in 23.x, it only starts from 24.4 onwards. This is the (pretty) error in question: As a disclaimer, this customer…
In a Documentum upgrade project from 20.x to 23.4 earlier this year, I faced an issue which prevented the installation/upgrade of D2. The problem was located inside the D2-DAR while it was trying to update the workflow trackers, which failed because of an ORA-01427 error. The exact error displayed was this one: Before that happened, I successfully upgraded 7 or…
During an upgrade project to Documentum 23.4, I faced yet again another interesting behavior from D2. The Documentum Server upgrade happened properly for all components like the Connection Broker, Repositories, D2, etc… The OTDS was also setup and available/working properly without too much trouble. However, the deployment of the D2 war file was a bit of another story. As usual,…
Security is and will always be a very important aspect of IT. Enterprise Content Management (or Document Management Systems or Content Services Platform or whateveryoucallit) is obviously not an exception to that. One of our main goals as a consultant is to add improvements to our customers’ installations for stability, security, and ease of management. However, it happens that not…
At a customer, the D2-REST (16.5.1) application hosted on WebLogic Server 12c started showing 500 Internal Server Errors, after a customer release including many things. The error was rather simple to replicate since opening the D2-REST Product info page was sufficient (https://<host>/D2-REST/product-info). The URL was returning the following: At the same time, on the logs: 2021-04-26 06:46:20,340 UTC [ERROR] ([ACTIVE]…
I had a case today where all Documentum components were up and running, including D2 but while accessing its login page, the repositories wouldn’t appear and a message “An unexpected error occurred. Please refresh your browser” would pop-up in the lower-right corner and disappear quickly. Refreshing the browser or opening a private window wouldn’t do anything. In such cases, of…
In some specific cases, you might have faced an issue where Documentum Administrator is loading properly but then suddenly it’s not working anymore and all you did in between was accessing D2. I don’t remember seeing that before DA 16.x but maybe it’s just my memory that is playing me tricks! When this happen, you will see the usual pop-up…
Earlier today, I talked about the Export/Download that wasn’t working randomly. In the end, it was both linked to the wsctf browser plugin (that didn’t provide the necessary cookies in the download request) as well as the “loadBalancedContentServer” parameter (that was wrongly set to false). For the previous issue, setting the “loadBalancedContentServer” property to true was sufficient to solve it…
The D2 clients were, until recently (D2 version 16.4 included), working by default with the java plugin mode and therefore, many actions were using a JVM on the client workstation. This setting can be controlled/set in the “WEB-INF/classes/settings.properties” file of D2 applications (D2, D2-REST, D2-Smartview) and the default value was therefore “browser.plugin.mode = java“. Starting with D2 16.5, this was…
D2-Smartview is a new UI that OpenText now provides starting with the version 16 of D2. It’s a lightweight UI that can perform some of the actions that D2 does. The list of features will probably increase with time but at the moment, I guess it’s more for simple users that have very basic needs, consumer like roles mainly. An…
In a previous blog, I explained how D2 can be installed in silent. In this blog, I will talk about a possible issue that might happen when doing so with the D2+Pack Plugins that aren’t being installed, even if you ask D2 to install them and while there is no message or no errors related to this issue. The first…
