digitalization

Who owns the information? Data ownership and stewardship in an ECM

I often see this pattern in organizations. The ECM project was an overall success: the migration is complete, and users are happy with the new solution. But after a year or two, the magic faded. Search results are cluttered(…)

Is your content ready for AI?

Imagine an employee asking the company’s AI assistant, ‘What is the notice period for supplier XYZ?’ The answer comes back immediately: a clear, precise quote from the contract. It sounds right, so nobody checks it. However, the quoted(…)

Permissions: design for trust, not for control

A user needs a contract in order to respond to a customer. They open the ECM, search for it, but can’t find it. The contract exists, but they don’t have access to it. They therefore send a message to(…)

When should something become an object?

When discussions about implementing an ECM system begin, a lot of the talk is about documents. What metadata should they contain? What workflow should they follow? Who should have access to them? However, there is another crucial consideration:(…)

The forgotten power of relationships in ECM

In many people’s minds, an Enterprise Content Management System (ECM) is just a shared folder on steroids: enhanced security, lifecycle tracking, and more efficient search capabilities. This is broadly true and can encourage user adoption by explaining what(…)

Information debt: The technical debt nobody talks about

When people hear the term “Technical debt”, they immediately understand what it means! Take shortcuts today, pay the price tomorrow. Everyone knows it: developers, architects, project managers… But there’s another kind of debt quietly accumulating inside(…)

The lifecycle of a document is more important than the document itself

Most ECM projects start with the same question: How are we going to store our documents? It’s a reasonable question. After all, Enterprise Content Management is often associated(…)

Why search is the most underrated ECM feature

When organizations evaluate an Enterprise Content Management (ECM) solution, the conversation usually revolves around Artificial Intelligence, workflow automation, and integrations. Yet the feature employees use more than any other is rarely the one showcased in demonstrations or marketing(…)

Designing metadata cards that users like

Over the past few weeks, I’ve addressed philosophical questions related to enterprise content management (ECM), such as “What should be done?” and “Why?” Now, it’s time to focus on the “how.” When discussing user adoption of M-Files,(…)

After years of ECM projects, here’s how I do things differently nowadays

In IT, it is essential to stay up to date, as technology evolves at an ever-accelerating pace. As consultants, we constantly face new challenges, many of which extend beyond purely technical matters, while adapting to diverse contexts(…)