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Digitalization

Managing documents and working together in the digital workplace: Documentum, M-Files, Alfresco, SharePoint, Microsoft Teams and web platforms. Our consultants write about content management, collaboration, integration and the compliance questions that come with them.

OTDS – Installation of Replicas fail if the OT Admin password is too long?

For simplicity, in this blog, I will refer to the first OTDS instance as the “Primary” (the synchronization master host, installed with ISREPLICA_TOPOLOGY=0=FALSE) and any additional instances as “Replicas” (installed with ISREPLICA_TOPOLOGY=1=TRUE). Over the past few years, I have installed and worked on around 20–30 different OTDS environments, some with a single instance and others with multiple instances (HA). Overall,… 

Dctm – Another DM_LICENSE_E_INVALID_LICENSE error but caused by JMS this time

At the end of last year, I published a first blog about a DM_LICENSE_E_INVALID_LICENSE error in D2 SSO login through OTDS. The root cause in that previous post was a duplicate user with one lowercase and one uppercase user_login_name. However, I did mention that there can be several reasons for that error. In this blog, I will describe another such… 

ECM: Low-code, high value

First, for those unfamiliar with the term, low-code is a software development approach that uses visual, drag-and-drop interfaces and pre-built components to create applications, rather than manual coding. Low-code doesn’t always have a good reputation in the IT world because “real” programmers write code. But why reinvent the wheel? I have worked in the ECM world for more than fifteen… 

Dctm – IDS Source 16.7.5 config.bin crash during execution

Around six months ago, I faced a confusing issue with IDS Source 16.7.5 where the “config.bin” executable always crashed when I tried to run it. The installation of IDS binaries itself completed successfully without any errors. However, the configurator, which is supposed to set up the required objects inside the Repository, consistently crashed. 1. Environment context and IDS upgrade This… 

Dctm – Upgrade from 23.4 to 25.4 fails with DM_SERVER_E_SOCKOPT

Since its release in Q4 2025, I have worked on several upgrades from 23.4 to 25.4. The first one I worked on was for a customer using our own custom Documentum images. If you have followed my posts for some time, you might recall a previous blog post where I discussed a Documentum 20.2 to 23.4 upgrade and some issues… 

Dctm – Detect and analyze slow SQL queries

Documentum is a powerful but also complex software. Therefore, debugging performance issues often comes down to being able to implement and review various traces. In this blog, I will talk about how you can detect and analyze slow SQL queries from a Documentum Server. Several years ago, I wrote a blog post about DFC traces. It included the setup and… 

From Expertise to Intelligence: The Impact of AI on ECM Consulting

Last week, I wrote about the importance of soft skills in the daily lives of ECM consultants (link here, but sorry in french): communication, empathy, influence, active listening, and all the human elements that determine whether projects succeed or fail.These skills remain essential, and no amount of technology will replace them (at least in a near future).Today, however, I want… 

ECM Cost Optimization & ROI: How to maximize your M-Files project

Enterprise Content Management (ECM) projects often start with good intentions: reducing chaos, improving compliance, and streamlining processes.Yet many companies underestimate one crucial aspect: the financial impact. The project is often driven solely by the cost of licenses and implementation, such as consulting for a tailor-made solution. But productivity gains are rarely measured! The truth is simple: A well-implemented ECM system… 

Dctm – Managing licenses through OTDS

As you might know, since Documentum 24.4, there is a new requirement to have a valid license assigned to a user in order to log in to Documentum. This is a pretty important change, most likely designed with the X-Plan license model in mind, and one of the reasons why OpenText changed the license approach in the first place. This… 

Thoughts on the M-Files GKO 2026 in Lisbon

My colleague, David Hueber, and I had the pleasure of attending the M-Files Global Kick-Off 2026 (GKO 2026) in Lisbon, Portugal, this week. The weather was unfortunate, but that’s not what matters. From January 26 to January 29, this event brought together M-Files employees and partners from around the world for the first time. They aligned their strategy, exchanged views,… 

Stop Asking, Start Knowing with M-Files

If your team keeps asking: “What’s the status of that project?” “Where is this document?” “Is it approved?” You don’t have a people problem, you have an information problem! No one likes to ask their colleagues these questions, and answering them is also tedious because it interrupts the flow of work. Repetitive questions are a symptom of deeper issues, such… 

Dctm – Incorrect r_object_id reference in OTDS

I recently faced another pretty interesting case with an incorrect r_object_id reference in OTDS. In a non-production (dev) Active Directory (Azure EntraID) that is used as source of truth for the users/groups, it looked like there was an account which was a bit messed-up. By that, I mean that the mail address, user name and other fields from that account…