At the end of last year, I published a first blog about a DM_LICENSE_E_INVALID_LICENSE error in D2 SSO login through OTDS. The root cause in that previous post was a duplicate user with one lowercase and one uppercase user_login_name. However, I did mention that there can be several reasons for that error. In this blog, I will describe another such…
As you might know, since Documentum 24.4, there is a new requirement to have a valid license assigned to a user in order to log in to Documentum. This is a pretty important change, most likely designed with the X-Plan license model in mind, and one of the reasons why OpenText changed the license approach in the first place. This…
A few weeks ago, I faced an issue at a customer where xPlore PrimaryDsearch would stop responding to curl/wget/browser requests from time to time. The impacted environments were containers (pods) hosted on Kubernetes. At this customer, we were in progress of migrating their standalone xPlore installations (also on pods) to Multi-Node, meaning that before, there was only 1 pod containing…
Documentum is an inexhaustible source of issues and that’s great because I can continuously write blogs on it, and I always have materials for that. In this blog, I will talk about the ACS not being able to start on the MethodServer because of an ActiveMQ error. As you might know, WildFly has been coming with an integrated ActiveMQ for…
Around four years ago, I did a few presentations, here, in Switzerland about “Security & Documentum”. In there, I talked about a lot of different subjects related to both security and Documentum (you guessed it…) like: ciphers, SHA, FIPS & JCE, Documentum & DFC connect mode (characteristics, ciphers, protocols, encryptions, limitations), Documentum & DFC encryptions in transit and at rest…
I have seen several times in the past duplicate JMS and/or ACS objects created by OpenText (and Dell/EMC before) installers. I opened several tickets with the OpenText Support over the past 4/5 years to try to get a reason and a fix (had the issue with all versions, 7.1, 7.2, 7.3, 16.4). The first few tickets (2 or 3, I…
While working on a very big Documentum project with several other teams, some people were complaining that the JMS wouldn’t start anymore on one of the DEV environments. It is kind of rare to face an issue with the JMS itself (JBoss works pretty well usually…) so I was interested in checking this. This was a Documentum 7.2 environment but…
In a previous blog (See this one), I mentioned some differences between JBoss 7.1.1 (coming with CS 7.2 / xPlore 1.5) and WildFly 9.0.1 (coming with CS 7.3 / xPlore 1.6). In this blog, I will talk about what is needed to setup a WildFly instance in HTTPS only or HTTPS+HTTP. This blog applies to both Content Servers and Full Text…
After upgrading from 6.7.x to 7.2, the following warning message is logged in JMS log files: com.documentum.fc.common.DfNewInterprocessLockImpl – [DFC_FILE_LOCK_ACQUIRE_WARN] Failed to acquire lock proceeding ahead with no lock java.nio.channels.OverlappingFileLockException at sun.nio.ch.SharedFileLockTable.checkList FileLockTable.java:255) By default ACS and ServerApp dfc.properties are pointing to $DOCUMENTUM_SHARED/config/dfc.properties. Adding separate ‘dfc.data.dir’ cache folder location in ACS and ServerApp dfc.properties. After JAVA Method Server restart, two separate…
The aim of this blog is to provide you a way to configure the JMS Logs in order to align all applications logging with date information, log rotation and retention. Some changes have to be done on the jboss container as well as on the log4j utility for each deployed JMS applications (acs.ear, serverapps.ear and bpm.ear). General configuration First, go…
Some months ago when installing/removing/upgrading several Documentum components, we ended up facing a strange issue (yes I know, another one!). We were able to see these specific errors during the installation or removal of a Docbase, during the installation of a patch for the Content Server, the installation of the Thumbnail Server, aso… The errors we faced change for different…
We went to a performance issue and some failed failover regarding the content server and the JMS. Thus we asked EMC for recommendations and it seems that the configuration can be slightly different than the official documentation. Here are the steps for the High Availability configuration for the content server and JMS. At this point you must already have a…
