{"id":159,"date":"2022-01-03T11:28:55","date_gmt":"2022-01-03T10:28:55","guid":{"rendered":"https:\/\/www.dbi-services.com\/?post_type=services&p=159"},"modified":"2026-01-13T14:30:04","modified_gmt":"2026-01-13T13:30:04","slug":"flexservices","status":"publish","type":"services","link":"https:\/\/www.dbi-services.com\/fr\/services\/flexservices\/","title":{"rendered":"FlexServices"},"content":{"rendered":"\n\n
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DES EXPERTS A PORTEE DE MAINS<\/strong><\/div>

FlexService +<\/h3>

B\u00e9n\u00e9ficiez d\u2019une garantie suppl\u00e9mentaire sur votre infrastructure gr\u00e2ce \u00e0 notre Service Desk. Le contrat FlexService + comprend un temps de r\u00e9action inf\u00e9rieur \u00e0 2 heures en cas d\u2019incident critique et l\u2019acc\u00e8s \u00e0 une configuration management database (CMDB) g\u00e9r\u00e9e par dbi services.



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UNE INFRASTRUCTURE SOUS SURVEILLANCE<\/strong><\/div>

FlexService ++<\/h3>

Le contrat FlexService ++ vous offre une solution automatique d\u2019alerte des incidents d\u00e8s lors pris en charge par nos experts sans que votre intervention ne soit n\u00e9cessaire. Avec ce SLA, vous b\u00e9n\u00e9ficiez de 6 heures de services annuelles par composant et d\u2019un temps de r\u00e9action d\u20191 heure en cas d\u2019incident critique. Profitez d\u2019une gestion \u201cproactive\u201d des probl\u00e8mes ainsi que d\u2019un support dans l\u2019impl\u00e9mentation des changements.

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UNE INFRASTRUCTURE ENTI\u00c8REMENT G\u00c9R\u00c9E<\/strong><\/div>

FlexService +++<\/h3>

Vous souhaitez enti\u00e8rement confier la gestion de votre infrastructure de donn\u00e9es \u00e0 une \u00e9quipe d\u2019experts ? Le contrat FlexSevice +++ est la solution id\u00e9ale. B\u00e9n\u00e9ficiez de 12 heures de services annuelles par composant et d\u2019un temps de r\u00e9action de 30 minutes en cas d\u2019incident critique. La gestion de la capacit\u00e9 et des changements ainsi que le support pour la gestion de licences sont inclus.


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UN SLA SUR MESURE<\/strong><\/div>

Tailor Made SLA<\/h3>

Vous ne trouvez pas la formule qui r\u00e9pond \u00e0 vos besoins ? Notre contrat d\u2019infog\u00e9rance Tailor-Made SLA, adaptable \u00e0 cent pour cent, est votre solution.






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