{"id":1172,"date":"2022-03-29T17:42:10","date_gmt":"2022-03-29T15:42:10","guid":{"rendered":"https:\/\/www.dbi-services.com\/?post_type=jobs&#038;p=1172"},"modified":"2026-10-30T15:51:34","modified_gmt":"2026-10-30T14:51:34","slug":"database-service-desk-engineer","status":"publish","type":"jobs","link":"https:\/\/www.dbi-services.com\/fr\/jobs\/database-service-desk-engineer\/","title":{"rendered":"Database Service Desk Engineer &#8211; Del\u00e9mont"},"content":{"rendered":"\n\n\n\n<section id=\"\" class=\"post-section   \"><div class=\"section-wrapper\"><p>Notre Service Desk g\u00e8re des environnements critiques sur plusieurs technologies et pour de nombreuses entreprises et tu es au front pour g\u00e9rer les incidents tels que la gestion de table spaces Oracle, des probl\u00e8mes de backup, des bases de donn\u00e9es qui crashent, des probl\u00e8mes de synchronisation de donn\u00e9es, des refresh de bases de donn\u00e9es, des probl\u00e8mes de performances\u2026 la liste n\u2019est pas exhaustive. Tr\u00e8s loin de la routine et des t\u00e2ches r\u00e9p\u00e9titives, ce poste s\u2019adresse \u00e0 des personnes qui aiment avoir un quotidien vari\u00e9 \u00ab o\u00f9 l\u2019on ne sait pas ce qui nous attend \u00bb. En outre, chez dbi services, chaque consultant a la possibilit\u00e9 de se former continuellement, d\u2019approfondir ses connaissances \u00e0 travers des formations et de consacrer du temps \u00e0 des projets internes.<\/p><\/div><\/section>\n\n<section id=\"ce-qui-tattend\" class=\"post-section   \"><div class=\"section-wrapper\"><h2>Ce qui t\u2019attend<\/h2><p>Ta mission au sein de notre service desk consiste \u00e0 travailler avec l\u2019ensemble de nos clients, tant francophones que germanophones. Tes responsabilit\u00e9s comprennent :<\/p><div class=\"content-section\">\n\n<h2><\/h2><ul><li>Le contact avec les clients<\/li><li>La gestion d\u2019incidents sur divers SGBD-R tels qu\u2019Oracle (Real Application Clusters, Oracle Database Appliance, Data Guard), PostgreSQL et MySQL\/MariaDB sur des environnements Linux et Windows utilisant des syst\u00e8mes de virtualisation<\/li><li>Le dispatching de tickets<\/li><li>Le service de piquet, mis en place selon un tournus avec tes coll\u00e8gues<\/li><li>La maintenance et l\u2019administration d\u2019une CMDB<\/li><\/ul>\n\n<\/div><\/div><\/section>\n\n<section id=\"ce-que-tu-apportes\" class=\"post-section   \"><div class=\"section-wrapper\"><h2>Ce que tu apportes<\/h2><p>Si tu es au b\u00e9n\u00e9fice d\u2019un dipl\u00f4me d\u2019\u00e9tudes sup\u00e9rieures dans le domaine de l\u2019informatique ou d\u2019une formation jug\u00e9e \u00e9quivalente, voil\u00e0 ce que nous demandons en plus :<\/p><div class=\"content-section\">\n\n<h2><\/h2><ul><li>Exp\u00e9rience confirm\u00e9e dans la gestion et l\u2019administration de bases de donn\u00e9es<\/li><li>Certifications Oracle telles que OCA, OCP ou encore PostgreSQL et MySQL\/MariaDB<\/li><li>Tu parles couramment le fran\u00e7ais et\/ou l\u2019allemand et tu es \u00e0 l\u2019aise en anglais (oral et \u00e9crit)<\/li><li>Tu fais preuve d\u2019ouverture \u00e0 la diversit\u00e9 technologique (Oracle, Microsoft, Open Source)<\/li><li>Tu sais analyser le fond d\u2019un probl\u00e8me et en trouver la cause<\/li><li>Le stress, tu sais le g\u00e9rer<\/li><li>Tu sais expliquer un probl\u00e8me\/une solution par \u00e9crit<\/li><\/ul>\n\n<\/div><\/div><\/section>\n\n<section id=\"nous-offrons\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Pourquoi nous sommes un employeur de choix<\/h3><h2>Nous offrons<\/h2><div class=\"content-section\">\n\n<div class=\"wp-block-dbi-columns\">\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4380\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>La formation continue<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous offrons des formations et du d\u00e9veloppement continu tout au long de ta carri\u00e8re chez dbi services.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-1024x1024.png\" alt=\"\" class=\"wp-image-4377\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>L\u2018ouverture d\u2019esprit<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une ouverture d\u2019esprit qui nous tient \u00e0 c\u0153ur et qui se manifeste par le respect mutuel et l\u2019\u00e9galit\u00e9 \u00e0 tous les \u00e9gards.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4374\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>La sant\u00e9 de nos collaborateurs<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En plus des activit\u00e9s sportives organis\u00e9es en interne, nous offrons un soutien au financement des abonnements de sport.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-columns\">\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4383\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Des mod\u00e8les de travail responsables<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Des conditions de travail flexibles, du home office, du temps-partiel et jusqu\u2019\u00e0 10 jours de cong\u00e9 non pay\u00e9s (en plus des 5 semaines de vacances).<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-1024x1024.png\" alt=\"\" class=\"wp-image-4386\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Des valeurs fortes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le partage du savoir, l\u2019entraide et l\u2019upskilling sont au c\u0153ur de la strat\u00e9gie chez dbi services.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4398\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>La culture d\u2019entreprise<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous choisissons toujours la voie de la bienveillance.<\/p>\n<\/div>\n<\/div>\n\n<\/div><\/div><\/section>\n\n<section id=\"tu-souhaites-rejoindre-notre-quipe-\" class=\"post-section   \"><div class=\"section-wrapper\"><h2>Tu souhaites rejoindre notre \u00e9quipe ?<\/h2><p>Envoie-nous ta candidature (CV, certificats et dipl\u00f4mes) dans un seul fichier PDF \u00e0 <a href=\"mailto:career@dbi-services.com\">career@dbi-services.com<\/a><\/p><div class=\"content-section\">\n<section id=\"quelle-est-la-suite-\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Quelle est la suite ?<\/h3><p>Une fois ta candidature r\u00e9ceptionn\u00e9e, tu recevras une confirmation de notre part. Il faudra ensuite compter jusqu\u2019\u00e0 14 jours avant d\u2019obtenir une premi\u00e8re r\u00e9ponse de la part de nos ressources humaines. Si ta candidature est retenue pour ce poste, tu seras convi\u00e9*e \u00e0 un premier entretien. La s\u00e9lection finale se fera apr\u00e8s le deuxi\u00e8me entretien.<\/p><\/div><\/section>\n\n<section id=\"des-questions-\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Des questions ?<\/h3><p>En cas de questions, notre responsable RH Magali Blenner se tient volontiers \u00e0 ta disposition au +41 32 422 96 00.<\/p><div class=\"content-section\">\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div><\/div><\/section>\n<\/div><\/div><\/section>\n\n<section id=\"fais-le-check-\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Arrives-tu \u00e0 te projeter ?<\/h3><h2>Fais le check !<\/h2><div class=\"content-section\">\n\n<div class=\"wp-block-dbi-accordion accordion accordion-flush\">\n<p><a class=\"toggle-accordion collapsed\" data-bs-toggle=\"collapse\" href=\"#accordion-ta-future-team\" role=\"button\" aria-expanded=\"false\" aria-controls=\"collapseExample\">Ta future team<\/a><\/p><div class=\"collapse\" id=\"accordion-ta-future-team\"><div>\n<p class=\"wp-block-paragraph\">En tant que consultant Service Desk, tu travailles essentiellement pour nos clients sous contrat SLA. Notre Service Desk compos\u00e9 de 9 personnes se trouve sous la supervision du Service Desk Manager. Avec son expertise multi-technologique, le Service Desk intervient sur plusieurs technologies selon les bonnes pratiques ITIL. Le team Service Desk se r\u00e9partit les r\u00f4les par un tournus quotidien :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le dispatching des tickets<\/li>\n\n\n\n<li>Le first line qui consiste \u00e0 traiter les tickets et \u00e0 assurer leur suivi<\/li>\n\n\n\n<li>Le Customer Service Management, car chaque Consultant Service Desk est en charge de ses propres clients afin d\u2019en assurer le suivi dans le cadre d\u2019un SLA<\/li>\n\n\n\n<li>l\u2019On-Call ou \u00ab service de piquet \u00bb pour nos clients SLA qui souhaitent avoir un acc\u00e8s 7&#215;24 \u00e0 nos services<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p><a class=\"toggle-accordion collapsed\" data-bs-toggle=\"collapse\" href=\"#accordion-check-de-comp-tences\" role=\"button\" aria-expanded=\"false\" aria-controls=\"collapseExample\">Check de comp\u00e9tences<\/a><\/p><div class=\"collapse\" id=\"accordion-check-de-comp-tences\"><div>\n<p class=\"wp-block-paragraph\">Voici les comp\u00e9tences indispensables requises pour ce poste :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tu sais administrer une base de donn\u00e9es Oracle<\/li>\n\n\n\n<li>Tu as une exp\u00e9rience confirm\u00e9e de minimum 3 ans dans la gestion de bases de donn\u00e9es<\/li>\n\n\n\n<li>Tu parles couramment l\u2019allemand et\/ou le fran\u00e7ais (minimum niveau C1)<\/li>\n\n\n\n<li>Tu comprends et sais t\u2019exprimer oralement et par \u00e9crit en anglais (minimum niveau B1)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n<\/div><\/div><\/section>","protected":false},"author":5,"featured_media":0,"template":"","meta":{"_acf_changed":false},"categories":[35,39,37],"location":[14],"class_list":["post-1172","jobs","type-jobs","status-publish","hentry","category-database","category-open-source","category-oracle","location-delemont"],"acf":{"percentage":"80-100","location":[14]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - 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