{"id":2867,"date":"2026-05-13T14:24:02","date_gmt":"2026-05-13T12:24:02","guid":{"rendered":"https:\/\/www.dbi-services.com\/service\/sla\/"},"modified":"2026-11-06T15:17:47","modified_gmt":"2026-11-06T14:17:47","slug":"sla","status":"publish","type":"service","link":"https:\/\/www.dbi-services.com\/de\/service\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"<div class=\"pb-on-dark et_pb_section_0 et_pb_section et_section_regular et_flex_section et-pb-has-background-video et_pb_preload\"><span inert class=\"et-pb-background-video\"><video autoplay loop playsinline muted><source type=\"video\/mp4\" data-src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Redwood_forest_with_teal_circuits_9911f1e5.mp4\" \/><\/video><\/span>\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>dbi FlexService \u00b7 Service Level Agreement \u00b7 Schweiz<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_group_0 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_flex_module hero\"><div class=\"et_pb_text_inner\"><h1>Jemand wacht bereits.<br \/><em>Betrieb, <br \/>one level above.<\/em><\/h1>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_flex_module hero-sub\"><div class=\"et_pb_text_inner\"><p>Die richtige Frage lautet nicht \u00abF\u00e4llt Ihre Plattform aus?\u00bb, sondern \u00abWer wacht bereits, wenn es so weit ist?\u00bb<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_group_1 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_animated et_pb_module et_flex_module preset--module--divi-button--default\" href=\"#contact\" data-icon=\"$\"><span class=\"et-pb-parallax-content\">Mit uns \u00fcber ein SLA sprechen<\/span><\/a><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_1_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_1 et_pb_button et_pb_bg_layout_dark et_animated et_pb_module et_flex_module preset--module--divi-button--default\" href=\"#contact\" data-icon=\"$\"><span class=\"et-pb-parallax-content\">Ihren SLA-Preis simulieren<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_2_5 et_flex_column_2_5_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>Ein Risiko auf F\u00fchrungsebene<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Ein Ausfall ist kein IT-Problem. Er ist <em>Chefsache.<\/em><\/h2>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_3_5 et_flex_column_3_5_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Wenn eine zentrale Plattform stillsteht, wird der Schaden selten in Serverstunden gemessen. Er wird gemessen in Transaktionen, die nicht verbucht wurden, in Patienten oder B\u00fcrgern, die warten, in der Frage einer Aufsichtsbeh\u00f6rde, die Sie noch nicht beantworten k\u00f6nnen, und in Vertrauen, das weit l\u00e4nger braucht, um zur\u00fcckzukehren, als das System, um wieder zu laufen. Die Entscheidung, dieses Risiko abzusichern, ist keine technische. Es ist die Frage, wie viel Unsicherheit Ihre Organisation tragen will, und wie schnell Sie sie loswerden wollen.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Mit uns ist Ihre Plattform abgesichert.<\/h3>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>Betrieb und Garantien<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Drei Service Level Agreements. <em>Sie w\u00e4hlen, wie sicher Sie sein wollen.<\/em><\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Jedes dbi FlexService SLA nennt eine garantierte Reaktionszeit und ein definiertes Interventionsvolumen. Sie wissen, was Sie bekommen und was es kostet, bevor wir eingreifen.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_grid_row\">\n<div class=\"et_pb_column_4 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_2 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>FlexService<em> +++<\/em><\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module info-tag-blue\"><div class=\"et_pb_text_inner\"><p>H\u00f6chste Absicherung<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Vollst\u00e4ndiges Management Ihrer Plattform, betrieben, als w\u00e4re sie unsere eigene.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_0 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module section-label\"><div class=\"et_pb_text_inner\"><p>Ein Experte antwortet innerhalb von<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"h6\">30 Minuten<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_1 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module section-label\"><div class=\"et_pb_text_inner\"><p>Inbegriffene Intervention<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"h6\">12 Stunden \/ Jahr pro Komponente<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_3 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>FlexService<em> ++<\/em><\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_18 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Proaktives Monitoring, das das Problem erkennt, bevor Sie es sp\u00fcren.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_2 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\n<div class=\"et_pb_text_19 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module section-label\"><div class=\"et_pb_text_inner\"><p>Ein Experte antwortet innerhalb von<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"h6\">1 Stunde<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_3 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\n<div class=\"et_pb_text_21 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module section-label\"><div class=\"et_pb_text_inner\"><p>Inbegriffene Intervention<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_22 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"h6\">6 Stunden \/ Jahr pro Komponente<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_4 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_text_23 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>FlexService<em> +<\/em><\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_24 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Erfahrene Experten in Bereitschaft, zur Stelle, sobald Sie anrufen.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_4 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\n<div class=\"et_pb_text_25 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module section-label\"><div class=\"et_pb_text_inner\"><p>Ein Experte antwortet innerhalb von<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_26 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"h6\">2 Stunden<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_5 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\n<div class=\"et_pb_text_27 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module section-label\"><div class=\"et_pb_text_inner\"><p>Inbegriffene Intervention<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_28 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"h6\">Experten auf Abruf, nach Aufwand abgerechnet<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_29 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module info-tag-orange\"><div class=\"et_pb_text_inner\"><p>[VERIFY] confirm whether + includes any annual hours<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_7 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_3_5 et_flex_column_3_5_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_30 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>FlexService <em>nach Mass<\/em><\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_31 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Keine der drei Stufen passt genau? Wir schneiden die Vereinbarung auf Ihre Plattform zu: die Reaktionszeit, die j\u00e4hrlichen Stunden und die Ebenen, die Ihrem tats\u00e4chlichen Risiko entsprechen.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_8 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_2_5 et_flex_column_2_5_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_2_wrapper preset--module--divi-button--0to5q8selh_wrapper\"><a class=\"et_pb_button_2 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-button--0to5q8selh\" href=\"#contact\" data-icon=\"$\"><span class=\"et-pb-parallax-content\">Ihr SLA mit uns gestalten<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_9 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_32 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Die Reaktionszeit ist die garantierte Zeit bis zur ersten Antwort eines Experten.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_33 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module info-tag-orange\"><div class=\"et_pb_text_inner\"><p>[VERIFY] confirm reaction = first response<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_3_wrapper preset--module--divi-button--0to5q8selh_wrapper\"><a class=\"et_pb_button_3 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-button--0to5q8selh\" href=\"\/wp-content\/uploads\/2026\/10\/DBI-20251217-SLA-Components-extensions.pdf\" data-icon=\"$\"><span class=\"et-pb-parallax-content\">Die vollst\u00e4ndige Aufschl\u00fcsselung nach Komponenten (PDF)<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_6 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_10 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_34 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>Optionale Erweiterungen<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_35 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Jede Erweiterung passt zu <em>jeder Stufe.<\/em><\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_36 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Erweiterungen sind optionale Erg\u00e4nzungen. Beginnen Sie mit der FlexService-Stufe, die passt, und erg\u00e4nzen Sie nur die Erweiterungen, bei denen Ihr Risiko real ist. Nichts dar\u00fcber hinaus.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_7 et_pb_row et_grid_row\">\n<div class=\"et_pb_column_11 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_5 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_group_6 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_37 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"h6\"><strong><em>+<\/em><\/strong> 7\u00d724-Bereitschaft<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_38 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Abdeckung rund um die Uhr. N\u00e4chte, Wochenenden und Feiertage inbegriffen, damit die Wache nie endet.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_column_12 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_7 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_group_8 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_39 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"h6\"><strong><em>+<\/em><\/strong> Betriebssystem<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_40 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Absicherung bis hinunter zur Betriebssystemebene, nicht nur f\u00fcr die Datenbank dar\u00fcber.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_column_13 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_9 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_group_10 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_41 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"h6\"><strong><em>+<\/em><\/strong> Hochverf\u00fcgbarkeit<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_42 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Resilienz eingebaut, damit ein einzelner Fehler nicht zum Ausfall wird.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_column_14 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_11 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_group_12 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_43 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"h6\"><strong><em>+<\/em><\/strong> Sicherheit<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_44 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>H\u00e4rtung, Patch-Disziplin und Incident Response in derselben Vereinbarung.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_8 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_15 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_row_9 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_16 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_45 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>Was wir abdecken<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_46 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Eine Vereinbarung f\u00fcr Ihren ganzen <em>Stack.<\/em><\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_47 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Ein FlexService SLA ist nicht auf die Datenbank beschr\u00e4nkt. Es umfasst alle Ebenen, von denen eine Plattform abh\u00e4ngt, und die Technologien, die Ihre Organisation bereits einsetzt.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_10 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_17 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_48 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module section-label\"><div class=\"et_pb_text_inner\"><p>Expertisebereiche<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_49 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"pb-tag-group\">Daten &amp; Analytics<\/p>\n<ul class=\"pb-tags\">\n<li>Datenbanken<\/li>\n<li>Business Intelligence<\/li>\n<li>Digitalisierung mit ECM<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_text_50 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"pb-tag-group\">Plattform &amp; Infrastruktur<\/p>\n<ul class=\"pb-tags\">\n<li>Betriebssysteme<\/li>\n<li>Hardware &amp; Storage<\/li>\n<li>Cloud<\/li>\n<li>Virtualisierung<\/li>\n<li>Application Server<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_text_51 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"pb-tag-group\">Engineering &amp; Automatisierung<\/p>\n<ul class=\"pb-tags\">\n<li>DevOps<\/li>\n<li>Container<\/li>\n<li>Workload-Automatisierung<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_text_52 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"pb-tag-group\">Sicherheit<\/p>\n<ul class=\"pb-tags\">\n<li>IT-Sicherheit<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_11 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_18 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_53 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module tech-toggle-trigger\"><div class=\"et_pb_text_inner\"><p>Technologien, die wir abdecken<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_12 et_pb_row et_flex_row tech-logo-panel\">\n<div class=\"et_pb_column_19 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_row_13 et_pb_row et_pb_row_nested et_grid_row\">\n<div class=\"et_pb_column_20 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/oracle\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Oracle_logo.svg\" alt=\"Oracle\" width=\"231\" height=\"30\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Oracle_logo.svg 231w\" class=\"wp-image-2285\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_21 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_1 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/microsoft\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Microsoft_logo_2012.svg\" alt=\"Microsoft\" width=\"337\" height=\"72\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Microsoft_logo_2012.svg 337w\" class=\"wp-image-2286\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_22 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_2 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/dbvisit\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Dbvisit_logo_2024_v2.svg\" alt=\"Dbvisit\" width=\"155\" height=\"62\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Dbvisit_logo_2024_v2.svg 155w\" class=\"wp-image-3560\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_23 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_3 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/severalnines\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Severalnines_logo_2023.svg\" alt=\"Severalnines\" width=\"800\" height=\"180\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Severalnines_logo_2023.svg 800w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" class=\"wp-image-3559\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_24 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_4 et_pb_image et_pb_module et_flex_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/d.side_software_logo.png\" alt=\"d.side (Oracle monitoring)\" width=\"485\" height=\"236\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/d.side_software_logo.png 485w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/d.side_software_logo-480x234.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 485px, 100vw\" class=\"wp-image-3696\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_25 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_5 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/aws\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/Amazon_Web_Services_2025.svg\" alt=\"Amazon Web Services\" width=\"188\" height=\"125\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/Amazon_Web_Services_2025.svg 188w\" class=\"wp-image-3689\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_26 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_6 et_pb_image et_pb_module et_flex_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/VMware_by_Broadcom_logo.svg\" alt=\"VMware by Broadcom\" width=\"302\" height=\"90\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/VMware_by_Broadcom_logo.svg 302w\" class=\"wp-image-3698\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_27 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_7 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/red-hat\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Red_Hat_Logo_2019.svg\" alt=\"Red Hat\" width=\"613\" height=\"145\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/Red_Hat_Logo_2019.svg 613w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 613px, 100vw\" class=\"wp-image-2291\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_28 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_8 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/suse\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/SUSE.svg\" alt=\"SUSE\" width=\"120\" height=\"60\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/SUSE.svg 120w\" class=\"wp-image-2292\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_29 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_54 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Open Source<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_30 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_9 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/opentext\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/OpenText_Silver_Partner_Reseller_2024.png\" alt=\"OpenText Documentum\" width=\"933\" height=\"160\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/OpenText_Silver_Partner_Reseller_2024.png 933w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/OpenText_Silver_Partner_Reseller_2024-480x82.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 933px, 100vw\" class=\"wp-image-3690\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_31 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_10 et_pb_image et_pb_module et_flex_module\"><a href=\"https:\/\/www.dbi-services.com\/partner\/m-files\/\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/M-Files_logo_2025.svg\" alt=\"M-Files\" width=\"360\" height=\"130\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/10\/M-Files_logo_2025.svg 360w\" class=\"wp-image-3558\" \/><\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_32 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_55 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Control-M<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_5 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_14 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_33 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_row_15 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_34 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_row_16 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_35 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_56 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>Service-Management nach Norm<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_57 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Versprechen, die Sie <em>nachpr\u00fcfen k\u00f6nnen.<\/em><\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_58 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Eine Reaktionszeit bedeutet nur etwas, wenn die Disziplin dahinter echt ist. dbi FlexService l\u00e4uft auf einem auditierten Service-Management-System, zertifiziert nach zwei internationalen Normen, damit die Garantie auf dem Papier auch die Garantie in der Praxis ist.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_17 et_pb_row et_grid_row\">\n<div class=\"et_pb_column_36 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_13 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_image_11 et_pb_image et_pb_module et_flex_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/05\/ISO_20000_27001.png\" alt=\"Nach ISO 20000 und ISO 27001 zertifiziert\" width=\"909\" height=\"1000\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/05\/ISO_20000_27001.png 909w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/05\/ISO_20000_27001-480x528.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 909px, 100vw\" class=\"wp-image-279\" \/><\/span><\/div>\n\n<div class=\"et_pb_group_14 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_59 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"h6\">\nISO 27001<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_60 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Ein zertifiziertes Informationssicherheits-Managementsystem. Ihre Daten werden nach einem anerkannten Sicherheitsstandard behandelt, nicht nach internem Best Effort.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_column_37 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_group_15 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough et_animated\">\n<div class=\"et_pb_image_12 et_pb_image et_pb_module et_flex_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/05\/ISO_20000_27001.png\" alt=\"Nach ISO 20000 und ISO 27001 zertifiziert\" width=\"909\" height=\"1000\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/05\/ISO_20000_27001.png 909w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/05\/ISO_20000_27001-480x528.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 909px, 100vw\" class=\"wp-image-279\" \/><\/span><\/div>\n\n<div class=\"et_pb_group_16 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_61 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"h6\">ISO 20000 (ISO\/IEC 20000-1)<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_62 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Zertifiziertes IT-Service-Management, ausgerichtet an ITIL. Wie Incidents behandelt werden, ist selbst auditiert und nachvollziehbar.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_6 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_18 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_38 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_63 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>Was Kunden sagen<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_64 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"h2\">Bew\u00e4hrt in den kritischsten Umgebungen der Schweiz.<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_row_19 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_39 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_animated et_pb_module\"><div class=\"et_pb_code_inner\">\t\t<style>\r\n\t\t\t\r\n\t\t\t.dbi-testimonial-splide {\r\n\t\t\t\tpadding-bottom: 4rem;\r\n\t\t\t}\r\n\t\t\t.dbi-testimonial-slide {\r\n\t\t\t\tbackground: var(--surface-pure);\r\n\t\t\t\tborder-radius: var(--rounded-lg);\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t}\r\n\t\t\t\r\n\t\t\t.dbi-testimonial-splide .dbi-testimonial-slide-inner {\r\n\t\t\t\tdisplay: grid;\r\n\t\t\t\tgrid-template-columns: 1fr 1fr;\r\n\t\t\t\theight: 100%;\r\n\t\t\t\tgap: 0;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t}\r\n\t\t\t.dbi-testimonial-splide .dbi-testimonial-media {\r\n\t\t\t\tflex:0 0 50%;\r\n\t\t\t\tposition: relative;\r\n\t\t\t\tmin-height: 500px;\r\n\t\t\t}\r\n\t\t\t.dbi-testimonial-splide .dbi-testimonial-media img {\r\n\t\t\t\tposition: absolute;\r\n\t\t\t\tinset: 0;\r\n\t\t\t\twidth: 100%;\r\n\t\t\t\theight: 100%;\r\n\t\t\t\tobject-fit: cover;\r\n\t\t\t\tobject-position: center center;\r\n\t\t\t}\r\n\t\t\t.dbi-testimonial-splide .dbi-testimonial-content {\r\n\t\t\t\tflex:1 1 auto;\r\n\t\t\t\tmin-width:0;\r\n\t\t\t\tpadding: 4rem;\r\n\t\t\t\tdisplay: flex;\r\n\t\t\t\tflex-direction: column;\r\n\t\t\t\tjustify-content: space-between;\r\n\t\t\t\tgap: 2rem;\r\n\t\t\t\tborder-left: 3px solid var(--primary);\r\n\t\t\t}\r\n\t\t\t.dbi-quote-mark {\r\n\t\t\t\tfont-family: var(--et_global_heading_font);\r\n\t\t\t\tfont-size: 5rem;\r\n\t\t\t\tline-height: 0.6;\r\n\t\t\t\tcolor: var(--primary);\r\n\t\t\t\topacity: .35;\r\n\t\t\t\tuser-select: none;\r\n\t\t\t}\r\n\t\t\t.dbi-testimonial-splide .dbi-testimonial-quote {\r\n\t\t\t\tfont-family: var(--et_global_heading_font);\r\n\t\t\t\tcolor: var(--text);\r\n\t\t\t\tfont-style:italic;\r\n\t\t\t\tborder: none;\r\n\t\t\t\tpadding: 0;\r\n\t\t\t}\r\n\t\t\t\r\n\t\t\t.dbi-tesitonial-meta {\r\n\t\t\t\tborder-top: 1px solid var(--border-soft);\r\n\t\t\t\tpadding-top: 1rem;\r\n\t\t\t}\r\n\t\t\t.dbi-testimonial-splide .dbi-testimonial-name {\r\n\t\t\t\tmargin:0 0 0.25rem 0;\r\n\t\t\t\tcolor: var(--text);\r\n\t\t\t\tfont-weight:600;\r\n\t\t\t\tfont-style:italic;\r\n\t\t\t}\r\n\t\t\t.dbi-testimonial-splide .dbi-testimonial-position {\r\n\t\t\t\tfont-size: var(--text-sm);\r\n\t\t\t}\r\n\t\t\t\r\n\t\t\t@media (max-width:768px){\r\n\t\t\t\t.dbi-testimonial-splide .dbi-testimonial-slide-inner {\r\n\t\t\t\t\tgrid-template-columns: 1fr;\r\n\t\t\t\t}\r\n\t\t\t\t\r\n\t\t\t\t.dbi-testimonial-splide .dbi-testimonial-content {\r\n\t\t\t\t\tpadding: 2rem;\r\n\t\t\t\t\tgap: 0;\r\n\t\t\t\t\tborder-left: none;\r\n\t\t\t\t\tborder-top: 3px solid var(--primary);\r\n\t\t\t\t}\r\n\t\t\t\t\r\n\t\t\t\t.dbi-testimonial-splide .dbi-testimonial-media {\r\n\t\t\t\t\tmin-height: 250px;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t\r\n\t<div id=\"dbi-splide-testimonial-d590f1b6-09ca-4537-9239-734a38096c37\" class=\"splide dbi-testimonial-splide\" aria-label=\"Kundenstimmen\">\r\n\t\t<div class=\"splide__track\">\r\n\t\t\t<div class=\"splide__list\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"splide__slide dbi-testimonial-slide\">\r\n\t\t\t\t\t\t<div class=\"dbi-testimonial-slide-inner\">\r\n\t\t\t\t\t\t\t<div class=\"dbi-testimonial-media\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<div class=\"dbi-testimonial-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dbi-quote-mark\" aria-hidden=\"true\">\u201c<\/div>\r\n\t\t\t\t\t\t\t\t\t<blockquote class=\"h3 dbi-testimonial-quote\">\r\n\t\t\t\t\t\t\t\t\t\t<p>Zuverl\u00e4ssigkeit ist ein wesentlicher Faktor in unserem Gesch\u00e4ft. Dar\u00fcber hinaus sind mehrere IT-Technologien bei uns im Einsatz. Deshalb vertrauen wir den Experten von dbi services die \u00dcberwachung und Wartung unserer Datenbanken an. Die dbi FlexService SLA-Vertr\u00e4ge und das von dbi zur Verf\u00fcgung gestellte Know-how entsprechen vollkommen unseren Erwartungen.<\/p>\n\t\t\t\t\t\t\t\t\t<\/blockquote>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"dbi-tesitonial-meta has-logo\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dbi-testimonial-name\">Thomas Salzmann<\/div>\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dbi-testimonial-position\">Kernkraftwerk G\u00f6sgen<\/div><img decoding=\"async\" width=\"178\" height=\"41\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2026\/11\/kkg-color.svg\" class=\"dbi-testimonial-logo\" alt=\"Kernkraftwerk G\u00f6sgen\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<script>\r\n(function(){\r\n\tfunction initDbisplide(){\r\n\t\tif (typeof window.Splide === 'undefined') return;\r\n\r\n\t\tvar el = document.getElementById(\"dbi-splide-testimonial-d590f1b6-09ca-4537-9239-734a38096c37\");\r\n\t\tif (!el) return;\r\n\r\n\t\tif (el.dataset.dbiSplideInit === '1') return;\r\n\t\tel.dataset.dbiSplideInit = '1';\r\n\r\n\t\tvar options = {\"type\":\"loop\",\"perPage\":1,\"perMove\":1,\"autoplay\":false,\"interval\":5000,\"arrows\":false,\"pagination\":false,\"gap\":\"18px\",\"pauseOnHover\":true,\"pauseOnFocus\":true,\"rewind\":true,\"speed\":600,\"role\":\"region\",\"label\":\"Client testimonials\"};\r\n\r\n\t\ttry {\r\n\t\t\tnew Splide(el, options).mount();\r\n\t\t} catch(e) {}\r\n\t}\r\n\r\n\t\/\/ Falls DOM noch nicht fertig: warten\r\n\tif (document.readyState === 'loading') {\r\n\t\tdocument.addEventListener('DOMContentLoaded', initDbisplide);\r\n\t} else {\r\n\t\tinitDbisplide();\r\n\t}\r\n})();\r\n<\/script>\r\n\r\n\t<style>\n.dbi-tesitonial-meta.has-logo > .dbi-testimonial-logo { display: block; height: 2rem; width: auto; max-width: 9rem; margin-top: .75rem; object-fit: contain; object-position: left center; filter: grayscale(100%); opacity: .7; transition: filter .3s ease, opacity .3s ease; }\n.dbi-testimonial-slide:hover .dbi-testimonial-logo, .dbi-testimonial-slide:focus-within .dbi-testimonial-logo { filter: none; opacity: 1; }\n.dbi-testimonial-splide .splide__list { align-items: stretch; }\n.dbi-testimonial-splide .dbi-testimonial-content { justify-content: flex-start; }\n.dbi-testimonial-splide .dbi-tesitonial-meta { margin-top: auto; }\n@media (max-width: 768px) {\n\t.dbi-testimonial-splide .dbi-testimonial-slide-inner:has(.dbi-testimonial-media img) { grid-template-rows: auto 1fr; } \/* the extra height goes to the text, not the photo *\/\n\t.dbi-testimonial-splide .splide__arrow { top: auto; bottom: 1rem; transform: none; } \/* on the line of the dots *\/\n\t.dbi-testimonial-splide .splide__arrow--prev { left: 0; }\n\t.dbi-testimonial-splide .splide__arrow--next { right: 0; }\n}\n@media (prefers-reduced-motion: reduce) {\n\t.dbi-testimonial-logo { transition: none; }\n}\n<\/style><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"pb-on-dark et_pb_section_7 et_pb_section et_section_regular et_flex_section\" id=\"contact\">\n<div class=\"et_pb_row_20 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_40 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_65 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_flex_module section-label-with-line\"><div class=\"et_pb_text_inner\"><p>Der schnellste Weg, sich keine Sorgen mehr zu machen.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_66 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Genau wissen, wof\u00fcr Sie abgesichert sind. <em>Bevor Sie es brauchen.<\/em><\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_67 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Zeigen Sie uns Ihre Plattform, und wir zeigen Ihnen, was jede Stufe bei Ihnen abdeckt, dann schneiden wir die Absicherung auf Ihr tats\u00e4chliches Risiko zu. Ein Gespr\u00e4ch, und Sie wissen genau, was Sie bekommen und was es kostet.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_group_17 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_4_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_4 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-button--default\" href=\"https:\/\/www.dbi-services.com\/contact\/\" data-icon=\"$\"><span class=\"et-pb-parallax-content\">Mit uns \u00fcber ein SLA sprechen<\/span><\/a><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_5_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_5 et_pb_button et_pb_bg_layout_dark et_animated et_pb_module et_flex_module preset--module--divi-button--default\" href=\"https:\/\/www.dbi-services.com\/contact\/\" data-icon=\"$\"><span class=\"et-pb-parallax-content\">Ihren SLA-Preis simulieren<\/span><\/a><\/div><\/div>\n\n<div class=\"et_pb_text_68 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Fordern Sie den Link zum SLA-Preisrechner auf der Kontaktseite an; wir senden ihn Ihnen zu.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_divider_6 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\n<div class=\"et_pb_text_69 et_pb_text et_pb_bg_layout_dark et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><strong>Das SLA-Team von dbi services<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_70 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module info-tag-orange\"><div class=\"et_pb_text_inner\"><p>[VERIFY] name + title<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_71 et_pb_text et_pb_bg_layout_dark et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"h5\">&quot;Sagen Sie uns, was Sie nachts wach h\u00e4lt. Am Morgen wachen wir bereits.&quot;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2867","service","type-service","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Level Agreement IT in der Schweiz | dbi services<\/title>\n<meta name=\"description\" content=\"Ein Service Level Agreement IT, das genau sagt, wof\u00fcr Sie abgesichert sind: drei Stufen, garantierte Reaktionszeit und Optionen rund um die Uhr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dbi-services.com\/de\/service\/sla\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jemand wacht bereits. 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