{"id":1518,"date":"2022-04-13T15:52:14","date_gmt":"2022-04-13T13:52:14","guid":{"rendered":"https:\/\/www.dbi-services.com\/jobs\/database-service-desk-engineer\/"},"modified":"2026-10-30T15:52:06","modified_gmt":"2026-10-30T14:52:06","slug":"database-service-desk-engineer","status":"publish","type":"jobs","link":"https:\/\/www.dbi-services.com\/de\/jobs\/database-service-desk-engineer\/","title":{"rendered":"Database Service Desk Engineer &#8211; Del\u00e9mont"},"content":{"rendered":"<section id=\"\" class=\"post-section   \"><div class=\"section-wrapper\"><p>Unser Service Desk verwaltet kritische Umgebungen auf mehreren Technologien f\u00fcr viele Unternehmen, und du stehst bei Zwischenf\u00e4llen an vorderster Front. Dazu geh\u00f6ren unter anderem: Oracle Tablespace-Management, Backup-Probleme, crashende Datenbanken, Probleme bei der Datensynchronisierung, Refresh von Datenbanken, Leistungsprobleme &#8230; und vieles mehr. Routine und sich wiederholende T\u00e4tigkeiten gibt es in dieser Position faktisch nicht, daher eignet sich die Stelle f\u00fcr Personen, die einen abwechslungsreichen Alltag m\u00f6gen, der immer etwas anderes f\u00fcr einen bereith\u00e4lt. Dar\u00fcber hinaus hat jeder Consultant bei dbi services die M\u00f6glichkeit, sich kontinuierlich weiterzubilden, sein Wissen durch Schulungen zu vertiefen und seine Zeit internen Projekten zu widmen.  <\/p><\/div><\/section><section id=\"was-dich-erwartet\" class=\"post-section   \"><div class=\"section-wrapper\"><h2>Was dich erwartet<\/h2><p>Deine Aufgabe in unserem Service Desk besteht in der Zusammenarbeit mit all unseren franz\u00f6sisch- und deutschsprachigen Kunden. In deinen Bereich f\u00e4llt:<\/p><div class=\"content-section\">\n\n<h2><\/h2><ul><li>Der Kontakt mit Kunden<\/li><li>St\u00f6rfallmanagement verschiedener RDBMS wie Oracle (Real Application Clusters, Oracle Database Appliance, Data Guard), PostgreSQL und MySQL\/MariaDB in Linux- und Windows-Umgebungen, die Virtualisierungssysteme nutzen<\/li><li>Ticket Dispatching<\/li><li>Pikettdienst, den du im Wechsel mit deinen Kollegen absolvierst<\/li><li>Wartung und Verwaltung einer CMDB<\/li><\/ul>\n<\/div><\/div><\/section><section id=\"was-du-mitbringst\" class=\"post-section   \"><div class=\"section-wrapper\"><h2>Was du mitbringst<\/h2><p>Wenn du einen Hochschulabschluss im IT-Bereich oder eine als gleichwertig erachtete Ausbildung besitzt, erwarten wir ausserdem:<\/p><div class=\"content-section\">\n\n<h2><\/h2><ul><li>Einschl\u00e4gige Erfahrung in der Verwaltung und Administration von Datenbanken<\/li><li>Oracle-Zertifizierungen wie OCA, OCP oder auch PostgreSQL und MySQL\/MariaDB<\/li><li>Du sprichst fliessend Deutsch und\/oder Franz\u00f6sisch und verf\u00fcgst \u00fcber gute Englischkenntnisse (m\u00fcndlich und schriftlich)<\/li><li>Du bist offen f\u00fcr technologische Vielfalt (Oracle, Microsoft, Open Source)<\/li><li>Du kannst den Kern eines Problems analysieren und die Ursache daf\u00fcr finden<\/li><li>Du bist stressresistent<\/li><li>Du kannst ein Problem\/eine L\u00f6sung schriftlich erl\u00e4utern<\/li><\/ul>\n<\/div><\/div><\/section><section id=\"wir-bieten\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Warum wir ein toller Arbeitgeber sind<\/h3><h2>Wir bieten<\/h2><div class=\"content-section\">\n\n<div class=\"wp-block-dbi-columns\">\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4380\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-04-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>La formation continue<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous offrons des formations et du d\u00e9veloppement continu tout au long de ta carri\u00e8re chez dbi services.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-1024x1024.png\" alt=\"\" class=\"wp-image-4377\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange-07-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>L\u2018ouverture d\u2019esprit<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une ouverture d\u2019esprit qui nous tient \u00e0 c\u0153ur et qui se manifeste par le respect mutuel et l\u2019\u00e9galit\u00e9 \u00e0 tous les \u00e9gards.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4374\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_Logo-05-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>La sant\u00e9 de nos collaborateurs<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En plus des activit\u00e9s sportives organis\u00e9es en interne, nous offrons un soutien au financement des abonnements de sport.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-columns\">\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4383\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange_Logo-01-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Des mod\u00e8les de travail responsables<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Des conditions de travail flexibles, du home office, du temps-partiel et jusqu\u2019\u00e0 10 jours de cong\u00e9 non pay\u00e9s (en plus des 5 semaines de vacances).<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-1024x1024.png\" alt=\"\" class=\"wp-image-4386\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2023\/03\/pictos_orange-06-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Des valeurs fortes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le partage du savoir, l\u2019entraide et l\u2019upskilling sont au c\u0153ur de la strat\u00e9gie chez dbi services.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-dbi-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-1024x1024.png\" alt=\"\" class=\"wp-image-4398\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-300x300.png 300w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-150x150.png 150w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-768x768.png 768w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/wp-content\/uploads\/2022\/07\/pictos_orange_Logo-02-600-x-600-px-2048x2048.png 2048w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>La culture d\u2019entreprise<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous choisissons toujours la voie de la bienveillance.<\/p>\n<\/div>\n<\/div>\n\n<\/div><\/div><\/section><section id=\"mchtest-du-teil-unseres-teams-werden\" class=\"post-section   \"><div class=\"section-wrapper\"><h2>M\u00f6chtest du Teil unseres Teams werden?<\/h2><p>Sende uns deine Bewerbungsunterlagen (CV, Zertifizierungen und Zeugnisse) in einer einzigen PDF-Datei an <a href=\"mailto:career@dbi-services.com\">career@dbi-services.com<\/a><\/p><div class=\"content-section\">\n<section id=\"wie-geht-es-weiter\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Wie geht es weiter?<\/h3><p>Sobald deine Bewerbung bei uns eingegangen ist, schicken wir dir eine Best\u00e4tigung. Es dauert 14 Tage, bis du eine erste Antwort von unserer Personalabteilung erh\u00e4ltst. Wenn deine Bewerbung ausgew\u00e4hlt wird, laden wir dich zu einem ersten Vorstellungsgespr\u00e4ch ein. Die endg\u00fcltige Entscheidung f\u00e4llt nach dem zweiten Gespr\u00e4ch.   <\/p><\/div><\/section>\n\n<section id=\"hast-du-fragen\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Hast du Fragen?<\/h3><p>Bei Fragen steht dir unsere HR-Managerin Magali Blenner gerne unter +41 32 422 96 00 zur Verf\u00fcgung.<\/p><div class=\"content-section\">\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div><\/div><\/section>\n<\/div><\/div><\/section><section id=\"mach-den-check\" class=\"post-section   \"><div class=\"section-wrapper\"><h3>Kannst du dir vorstellen, bei uns zu arbeiten?<\/h3><h2>Mach den Check!<\/h2><div class=\"content-section\">\n\n<div class=\"wp-block-dbi-accordion accordion accordion-flush\">\n<p><a class=\"toggle-accordion collapsed\" data-bs-toggle=\"collapse\" href=\"#accordion-ta-future-team\" role=\"button\" aria-expanded=\"false\" aria-controls=\"collapseExample\">Dein zuk\u00fcnftiges Team<\/a><\/p><div class=\"collapse\" id=\"accordion-ta-future-team\"><div>\n<p class=\"wp-block-paragraph\">Als Service Desk Consultant arbeitest du haupts\u00e4chlich f\u00fcr unsere Kunden mit SLA-Vertrag. Unser Service Desk bestehend aus 9 Personen, welcher an den Service Desk Manager berichtet. Mit seinem weitgef\u00e4cherten technologischen Know-how kommt der Service Desk bei verschiedenen Technologien zum Einsatz und orientiert sich and den ITIL-Best Practices. Das Service Desk-Team verteilt die verschiedenen Aufgaben einem t\u00e4glichen Turnus folgend:   <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le dispatching des tickets<\/li>\n\n\n\n<li>Le first line qui consiste \u00e0 traiter les tickets et \u00e0 assurer leur suivi<\/li>\n\n\n\n<li>Le Customer Service Management, car chaque Consultant Service Desk est en charge de ses propres clients afin d\u2019en assurer le suivi dans le cadre d\u2019un SLA<\/li>\n\n\n\n<li>l\u2019On-Call ou \u00ab service de piquet \u00bb pour nos clients SLA qui souhaitent avoir un acc\u00e8s 7&#215;24 \u00e0 nos services<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p><a class=\"toggle-accordion collapsed\" data-bs-toggle=\"collapse\" href=\"#accordion-check-de-comp-tences\" role=\"button\" aria-expanded=\"false\" aria-controls=\"collapseExample\">Kompetenz-Check<\/a><\/p><div class=\"collapse\" id=\"accordion-check-de-comp-tences\"><div>\n<p class=\"wp-block-paragraph\">Folgende Kompetenzen sind f\u00fcr diese Stelle erforderlich:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tu sais administrer une base de donn\u00e9es Oracle<\/li>\n\n\n\n<li>Tu as une exp\u00e9rience confirm\u00e9e de minimum 3 ans dans la gestion de bases de donn\u00e9es<\/li>\n\n\n\n<li>Tu parles couramment l\u2019allemand et\/ou le fran\u00e7ais (minimum niveau C1)<\/li>\n\n\n\n<li>Tu comprends et sais t\u2019exprimer oralement et par \u00e9crit en anglais (minimum niveau B1)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n<\/div><\/div><\/section>","protected":false},"author":5,"featured_media":0,"template":"","meta":{"_acf_changed":false},"categories":[74,78,75],"location":[98],"class_list":["post-1518","jobs","type-jobs","status-publish","hentry","category-database-de","category-open-source-de","category-oracle-de","location-delemont-de"],"acf":{"percentage":"80-100","location":[98]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - 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