{"id":33318,"date":"2024-05-29T11:07:01","date_gmt":"2024-05-29T09:07:01","guid":{"rendered":"https:\/\/www.dbi-services.com\/blog\/?p=33318"},"modified":"2024-05-29T11:07:01","modified_gmt":"2024-05-29T09:07:01","slug":"how-i-killed-my-m-files-instanceand-brought-it-back-to-life","status":"publish","type":"post","link":"https:\/\/www.dbi-services.com\/blog\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\/","title":{"rendered":"How I killed my M-Files instance\u2026and brought it back to life!"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over-300x300.png\" alt=\"Oops it's broken\" class=\"wp-image-33325\" srcset=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over-300x300.png 300w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over-1024x1024.png 1024w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over-150x150.png 150w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over-768x768.png 768w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over-1536x1536.png 1536w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over.png 1592w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">I work with M-Files since 1 year now, and to be honest the solution is pretty robust.<br>I had really few issues at &#8220;Server level&#8221;, but sooner and later while playing sorcerer&#8217;s apprentice you finish by breaking something.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The inevitable happened, my M-Files instance became unusable, I assume the root cause is a combination of several things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First I instanced too many Vaults on an undersized VM.<\/li>\n\n\n\n<li>Then I restarted (violently) the host while M-Files was still working on some Vaults (using embedded Firebird DBs).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As a result, impossible to launch the Admin console: infinite loading when I wanted to list the Vaults.<br>Same behavior with the Desktop client and the Web Interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">My first and, naive thought was: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cOK, I applied the last monthly update and it might be related to that\u201d.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But no one is talking about this problem in the community\u2026.so I need to check for something else.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then I checked the logs, and I found some events like:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"572\" height=\"251\" src=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/EventError.png\" alt=\"M-Files database error\" class=\"wp-image-33320\" srcset=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/EventError.png 572w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/EventError-300x132.png 300w\" sizes=\"auto, (max-width: 572px) 100vw, 572px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">I was in a situation where the snake bites its tail, the problem is services cannot be stopped gracefully because some Vaults are not responding properly.<br>The admin tool is also not responding, I can&#8217;t bring the Vault offline neither run a &#8220;Verify and Repair&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s unusual to say that, but one of the problems with M-Files&#8217; stability is that there are very few resources (<a href=\"https:\/\/userguide.m-files.com\/user-guide\/latest\/eng\/managing_the_m_files_system.html\" target=\"_blank\" rel=\"noreferrer noopener\">admin guide<\/a> or <a href=\"https:\/\/community.m-files.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">community <\/a>threads) that talk about troubleshooting and recovery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-i-fixed-it\"><br>How I fixed it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">I had then to &#8220;improvise&#8221; and find a way to move back in a stable state.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>First I changed the M-Files services startup mode to &#8220;Manual&#8221; and I restarted the host.<\/li>\n\n\n\n<li>After the reboot, I moved all the folders with Vault data to a temporary location.<\/li>\n\n\n\n<li>I changed back the services startup mode to &#8220;Automatic&#8221; and started M-Files.<\/li>\n\n\n\n<li>I was able to access the Admin tool and list the Vault (all flagged Offline as folders are missing)<\/li>\n\n\n\n<li>I moved back the Vault folder one by one, bring the Vault online and run the &#8220;Verify and Repair&#8221; on each.<\/li>\n\n\n\n<li>Some of the Vaults required to be fixed:<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"433\" height=\"306\" src=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/VerifyDocumentVault.jpg\" alt=\"Vault inconsistency\" class=\"wp-image-33321\" srcset=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/VerifyDocumentVault.jpg 433w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/VerifyDocumentVault-300x212.jpg 300w\" sizes=\"auto, (max-width: 433px) 100vw, 433px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Luckily it worked<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"155\" src=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/Vault-issues.jpg\" alt=\"it's fixed!\" class=\"wp-image-33322\" srcset=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/Vault-issues.jpg 320w, https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/Vault-issues-300x145.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Finally my M-Files server is back with all the Vaults running and without having to restore any backup.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-in-conclusion\">In conclusion <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This mishap highlighted me one thing that may have an impact. My server is hosted in the Cloud and stopped during the night. I moved the backup schedules during evening hours when the server is still up, but I forgot to re-schedule the Maintenance activities when the VM is running.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But the most important thing is to point out that it took me a year before I encountered a major incident. I have worked on several ECMs in recent years, and <strong>I remain impressed by the stability of M-Files<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Feel free to contact <a href=\"https:\/\/www.dbi-services.com\/technologies\/m-files\/\" target=\"_blank\" rel=\"noreferrer noopener\">us<\/a> for any question about M-Files.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I work with M-Files since 1 year now, and to be honest the solution is pretty robust.I had really few issues at &#8220;Server level&#8221;, but sooner and later while playing sorcerer&#8217;s apprentice you finish by breaking something. The inevitable happened, my M-Files instance became unusable, I assume the root cause is a combination of several&hellip;&nbsp;<\/p>\n","protected":false},"author":98,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[4134,4135,4180],"tags":[44],"class_list":["post-33318","post","type-post","status-publish","format-standard","hentry","category-application-server","category-digitalization","category-m-files","tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How I killed my M-Files instance\u2026and brought it back to life! - dbi services | Blog<\/title>\n<meta name=\"description\" content=\"M-Files is a solid tool, but as all software it&#039;s not unbreakable, let&#039;s see how I broken it and fixed it after that.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dbi-services.com\/blog\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How I killed my M-Files instance\u2026and brought it back to life!\" \/>\n<meta property=\"og:description\" content=\"M-Files is a solid tool, but as all software it&#039;s not unbreakable, let&#039;s see how I broken it and fixed it after that.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dbi-services.com\/blog\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\/\" \/>\n<meta property=\"og:site_name\" content=\"dbi services | Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dbiservices\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-29T09:07:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/2024\/05\/game-over.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1592\" \/>\n\t<meta property=\"og:image:height\" content=\"1592\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Guillaume Meunier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@dbiservices\" \/>\n<meta name=\"twitter:site\" content=\"@dbiservices\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Guillaume Meunier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\\\/\"},\"author\":{\"name\":\"Guillaume Meunier\",\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/#\\\/schema\\\/person\\\/787b57f4e183e968aec934fa58b21670\"},\"headline\":\"How I killed my M-Files instance\u2026and brought it back to life!\",\"datePublished\":\"2024-05-29T09:07:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\\\/\"},\"wordCount\":485,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/game-over-300x300.png\",\"keywords\":[\"Troubleshooting\"],\"articleSection\":[\"Application Server\",\"Digitalization\",\"M-Files\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\\\/\",\"url\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/how-i-killed-my-m-files-instanceand-brought-it-back-to-life\\\/\",\"name\":\"How I killed my M-Files instance\u2026and brought it back to life! 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Headquartered in Del\u00e9mont with offices in Nyon, Basel, Bern and Zurich.\",\"email\":\"info@dbi-services.com\",\"telephone\":\"+41 32 422 96 00\",\"legalName\":\"dbi services SA\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/#\\\/schema\\\/person\\\/787b57f4e183e968aec934fa58b21670\",\"name\":\"Guillaume Meunier\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/GME_web-min-scaled.jpg\",\"url\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/GME_web-min-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.dbi-services.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/GME_web-min-scaled.jpg\",\"caption\":\"Guillaume Meunier\"},\"description\":\"Guillaume Meunier has more than 20 years of experience managing, deploying, and administering collaborative and document management applications. 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