{"id":15000,"date":"2020-11-02T12:44:39","date_gmt":"2020-11-02T11:44:39","guid":{"rendered":"https:\/\/www.dbi-services.com\/blog\/control-m-em-logon-issue-when-connecting-to-the-ccm-cannot-get-utf8-locale\/"},"modified":"2020-11-02T12:44:39","modified_gmt":"2020-11-02T11:44:39","slug":"control-m-em-logon-issue-when-connecting-to-the-ccm-cannot-get-utf8-locale","status":"publish","type":"post","link":"https:\/\/www.dbi-services.com\/blog\/control-m-em-logon-issue-when-connecting-to-the-ccm-cannot-get-utf8-locale\/","title":{"rendered":"Control-M\/EM Logon issue when connecting to the CCM Cannot get UTF8 locale"},"content":{"rendered":"<h3>Introduction<\/h3>\n<p>Hi everyone,today we will see how to fix a logon issue I have encountered when I installed one of my Control-M lab.<br \/>\nKind of tricky issue ,as you can log into the local client GUI without problem but not to the CCM.<\/p>\n<h3>Issue description<\/h3>\n<p>When trying to connect to the CCM even from the Workload Automation GUI you can get the below error:<a href=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/ERROR_LOGIN.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-42335\" src=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/ERROR_LOGIN.jpg\" alt=\"\" width=\"1118\" height=\"488\" \/><\/a><\/p>\n<p>When you check your Control-M client\u2019s logs,you can see this type of message:<\/p>\n<pre class=\"brush: bash; gutter: true; first-line: 1\">------------ Diagnostic Parameters -------------------------------------------------------------------------------------------------\nDiagnostic device is a kind of 'Cyclic', it prints out into #5 file(s), file capacity is #25000 messages\nDefaulDebugLevel=2, DefaultBufferLevel=4, file pattern IsPIDUsed=TRUE, logger mode UseFileLevel=FALSE .\nCleanup settings are: ApplyCleanup=TRUE, RetainDays=3\n-------------------------------------------------------------------------------------------------------------------------------------\n\n------------------ List of all component versions ---------------------\nem_security version=9.00.01;build=\"10021\";timestamp=Sep 13 2018 16:44:05;os=Windows;compiler=MSC_1600;location=C:\/git_repo\/prod\/EM_INT_9.0.18.200\/Server\/;host=VW-TLV-CTM-BL61;note=;\nem_foundation version=9.00.01;build=10021;timestamp=Sep 13 2018 16:43:53;os=Windows;compiler=MSC_1600;location=C:\/git_repo\/prod\/EM_INT_9.0.18.200\/Server\/;host=VW-TLV-CTM-BL61;note=;\ncore_util version=4.0;build=\"10056\";timestamp=Sep 13 2018 16:42:14;os=Windows;compiler=MSC_1600;location=C:\/git_repo\/prod\/EM_INT_9.0.18.200\/Server\/;host=VW-TLV-CTM-BL61;note=;\ncore_diag version=4.0;build=10056;timestamp=Sep 13 2018 16:42:12;os=Windows;compiler=MSC_1600;location=C:\/git_repo\/prod\/EM_INT_9.0.18.200\/Server\/;host=VW-TLV-CTM-BL61;note=;\n------------------------------------------------------------------------\n28\/01\/2020 08:14:44.282 [1] cmcbaseapi GetCMSDomainsList IDL_GetLDAPDomainNames returned 0 domains\n28\/01\/2020 08:14:44.322 [1] loginhandler LoginHandler::SetConnectionData PasswordEncode System Parameter: 2\n28\/01\/2020 08:14:44.325 [1] loginhandler GL_Login failed with excepion: Cannot get UTF8 locale, probably there is no locale dir: C:\\Program Files\\BMC Software\\Control-M EM\\DBI-LT-NSO_BINARY\\locale : cannot create a .MS65001 locale, code 99, severity 12, programm C:\\git_repo\\prod\\EM_INT_9.0.18.200\\Server\\corekit\\src\\corekit\\unicode_configuration.cpp 167\n28\/01\/2020 08:14:44.325 [1] cmcbaseapi LogToServer Login Failed:<\/pre>\n<p>Indeed this problem occurs even when you achieve to connect to the Control-M client GUI and you try to connect to CCM through the tool pane.<\/p>\n<h3>Cause<\/h3>\n<p>This problem can happen when Windows &#8216;Region Settings&#8217; have the &#8216;Beta: Use Unicode UTF-8 for worldwide language support&#8217; option selected.<\/p>\n<h3>Solution<\/h3>\n<p>After deselecting the &#8216;Beta: Use Unicode UTF-8 for worldwide language support&#8217; and restarting the desktop OS, the Control-M Configuration Manager login able to proceed as expected<br \/>\nYou have to untick the box concerning UTF8 Language on the windows desktop options ,then restart your desktop to take it in account:<\/p>\n<p><a href=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/ERROR_LOGIN2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-42336\" src=\"https:\/\/www.dbi-services.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/ERROR_LOGIN2.jpg\" alt=\"\" width=\"1121\" height=\"553\" \/><\/a><\/p>\n<p>After that you can try to log from the GUI client and you will be able to connect to the CCM.<\/p>\n<h3>Conclusion<\/h3>\n<p>Hope this tip will help and for more topics\u00a0 you can check the other <a href=\"https:\/\/www.dbi-services.com\/bloggers\/\">dbi&#8217;s blogger<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Hi everyone,today we will see how to fix a logon issue I have encountered when I installed one of my Control-M lab. Kind of tricky issue ,as you can log into the local client GUI without problem but not to the CCM. Issue description When trying to connect to the CCM even from the [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":15001,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[229],"tags":[],"type_dbi":[],"class_list":["post-15000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-database-administration-monitoring"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Control-M\/EM Logon issue when connecting to the CCM Cannot get UTF8 locale - dbi Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dbi-services.com\/blog\/control-m-em-logon-issue-when-connecting-to-the-ccm-cannot-get-utf8-locale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Control-M\/EM Logon issue when connecting to the CCM Cannot get UTF8 locale\" \/>\n<meta property=\"og:description\" content=\"Introduction Hi everyone,today we will see how to fix a logon issue I have encountered when I installed one of my Control-M lab. 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