{"id":12185,"date":"2019-06-01T07:58:06","date_gmt":"2019-06-01T05:58:06","guid":{"rendered":"https:\/\/www.dbi-services.com\/blog\/what-to-do-in-case-all-active-documentum-jobs-are-no-more-running\/"},"modified":"2019-06-01T07:58:06","modified_gmt":"2019-06-01T05:58:06","slug":"what-to-do-in-case-all-active-documentum-jobs-are-no-more-running","status":"publish","type":"post","link":"https:\/\/www.dbi-services.com\/blog\/what-to-do-in-case-all-active-documentum-jobs-are-no-more-running\/","title":{"rendered":"What to do in case all active Documentum jobs are no more running ?"},"content":{"rendered":"<p>The application support informed me that their jobs are not running anymore. When I started the analysis, I found that all activated jobs did not start for a few weeks.<\/p>\n<p>First of all, I decided to work on a specific job which is not one from application team but where I know that I can start it several times without impacting the business.<br \/>\nDo you know which one? dm_ContentWarning<\/p>\n<p>I checked the job attributes like start_date, expiration_date, is_inactive, target_server (as we have several Content Server to cover the high availability), a_last_invocation, a_next_invocation and of course the a_current_status.<br \/>\nOnce this first check was done, with the DA I started the job (selected run now and saved the job).<\/p>\n<pre class=\"brush: bash; gutter: true; first-line: 1\">  object_name                : dm_ContentWarning\n  start_date                 : 5\/30\/2017 20:00:00\n  expiration_date            : 5\/30\/2025 20:00:00\n  max_iterations             : 0\n  run_interval               : 1\n  run_mode                   : 3\n  is_inactive                : F\n  inactivate_after_failure   : F\n  target_server              : Docbase1.Docbase1@vmcs1.dbi-services.com\n  a_last_invocation          : 9\/20\/2018 19:05:29\n  a_last_completion          : 9\/20\/2018 19:07:00\n  a_current_status           : ContentWarning Tool Completed at\n                        9\/20\/2018 19:06:50.  Total duration was\n                        1 minutes.\n  a_next_invocation          : 9\/21\/2018 19:05:00\n<\/pre>\n<p>Few minutes later, I checked again the result and the different attributes, not all attributes like before but only a_last_completion and a_next_invocation and of course the content of the job log file. The job ran as expected when I forced the job to run.<\/p>\n<pre class=\"brush: bash; gutter: true; first-line: 1\">  a_last_completion          : 10\/31\/2018 10:41:25\n  a_current_status           : ContentWarning Tool Completed at\n                        10\/31\/2018 10:41:14.  Total duration\n                        was 2 minutes.\n  a_next_invocation          : 10\/31\/2018 19:05:00\n<\/pre>\n<pre class=\"brush: bash; gutter: true; first-line: 1\">[dmadmin@vmcs1 agentexec]$ more job_0801234380000359\nWed Oct 31 10:39:54 2018 [INFORMATION] [LAUNCHER 12071] Detected while preparing job dm_ContentWarning for execution: Agent Exec\nconnected to server Docbase1:  [DM_SESSION_I_SESSION_START]info:  \"Session 01012343807badd5 started for user dmadmin.\"\n...\n...\n<\/pre>\n<p>Ok the job ran and the a_next_invocation was set accordingly to run_interval and run_mode in our case once a day. (I thought), I found the reason of the issue: the repository was stopped for a few days and therefore, when restarted, the a_next_invocation date was in the past (a_next_invocation: 9\/21\/2018 19:05:00). So I decided to see the result the day after once the job ran based on the defined schedule (a_next_invocation: 10\/31\/2018 19:05:00).<\/p>\n<p>The next day&#8230; the job did not run. Strange!<br \/>\nI decided to think a bit deeper ;-). Do something else to go a step further and set the a_next_invocation date to run the job in 5 minutes.<\/p>\n<pre class=\"brush: bash; gutter: true; first-line: 1\">update dm_job objects set a_next_invocation = date('01.11.2018 11:53:00','dd.mm.yyyy hh:mi:ss') where object_name = 'dm_ContentWarning';\n1\n\nselect r_object_id, object_name, a_next_invocation from dm_job where object_name = 'dm_ContentWarning';\n0801234380000359\tdm_ContentWarning\t11\/01\/2018 11:53:00\n<\/pre>\n<p>Result, the job did not start. \ud83d\ude41 Hmmm, why ?<\/p>\n<p>Before continuing to work on the job, I did some other checks, like analyzing the log files, repository, agent_exec, sysadmin etc.<br \/>\nI found that the DB was down a few days before and decided to restart the repository, set the a_next_invocation again but unfortunately this did not help.<\/p>\n<p>To be sure it&#8217;s not related to the full installation, I ran, successfully, a distributed job (the <em>dm_contentWarningvmcs2_Docbase1<\/em>) on the second Content Server. This meant the issue is only located on my first Content Server.<\/p>\n<p>Searching in the OpenText knowledge base (<a href=\"https:\/\/knowledge.opentext.com\/knowledge\/cs.dll\/kcs\/kbarticle\/view\/KB9264366\" target=\"_blank\" rel=\"noopener noreferrer\">KB9264366<\/a>, <a href=\"https:\/\/knowledge.opentext.com\/knowledge\/cs.dll\/kcs\/kbarticle\/view\/KB8716186\" target=\"_blank\" rel=\"noopener noreferrer\">KB8716186<\/a> and <a href=\"https:\/\/knowledge.opentext.com\/knowledge\/cs.dll\/kcs\/kbarticle\/view\/KB6327280\" target=\"_blank\" rel=\"noopener noreferrer\">KB6327280<\/a>), none of them gave me the solution.<\/p>\n<p>I knew, even if I did not used often it in my last 20 years in the Documentum world, that we can trace the agent_exec so let&#8217;s see this point:<\/p>\n<ol>\n<li>add for the dm_agent_method the parameter -trace_level 1<\/li>\n<li>reinit the server<\/li>\n<li>kill the dm_agent_exec process related to Docbase1, the process will be started automatically after few minutes.<\/li>\n<\/ol>\n<pre class=\"brush: bash; gutter: true; first-line: 1\">[dmadmin@vmcs1 agentexec]$ ps -ef | grep agent | grep Docbase1\ndmadmin  27312 26944  0 Oct31 ?        00:00:49 .\/dm_agent_exec -enable_ha_setup 1 -docbase_name dmadmin  27312 26944  0 Oct31 ?        00:00:49 .\/dm_agent_exec -enable_ha_setup 1 -docbase_name Docbase1.Docbase1 -docbase_owner dmadmin -sleep_duration 0\n[dmadmin@vmcs1 agentexec]$ kill -9 27312\n[dmadmin@vmcs1 agentexec]$ ps -ef | grep agent | grep Docbase1\n[dmadmin@vmcs1 agentexec]$\n[dmadmin@vmcs1 agentexec]$ ps -ef | grep agent | grep Docbase1\ndmadmin  15440 26944 57 07:48 ?        00:00:06 .\/dm_agent_exec -enable_ha_setup 1 -trace_level 1 -docbase_name Docbase1.Docbase1 -docbase_owner dmadmin -sleep_duration 0\n[dmadmin@vmcs1 agentexec]$\n<\/pre>\n<p>I changed again the a_next_invocation and check the agent_exec log file where the executed queries have been recorded.<br \/>\nTwo recorded queries seemed to be important:<\/p>\n<pre class=\"brush: bash; gutter: true; first-line: 1\">SELECT count(r_object_id) as cnt FROM dm_job WHERE ( (run_now = 1) OR ((is_inactive = 0) AND ( ( a_next_invocation &lt;= DATE('now') AND a_next_invocation IS NOT NULLDATE ) OR ( a_next_continuation  DATE('now')) OR (expiration_date IS NULLDATE)) AND ((max_iterations = 0) OR (a_iterations &lt; max_iterations))) ) AND (i_is_reference = 0 OR i_is_reference is NULL) AND (i_is_replica = 0 OR i_is_replica is NULL) AND UPPER(target_server) = 'DOCBASE1.DOCBASE1@VMCS1.DBI-SERVICES-COM'\n\nSELECT ALL r_object_id, a_next_invocation FROM dm_job WHERE ( (run_now = 1) OR ((is_inactive = 0) AND ( ( a_next_invocation &lt;= DATE('now') AND a_next_invocation IS NOT NULLDATE ) OR ( a_next_continuation  DATE('now')) OR (expiration_date IS NULLDATE)) AND ((max_iterations = 0) OR (a_iterations &lt; max_iterations))) ) AND (i_is_reference = 0 OR i_is_reference is NULL) AND (i_is_replica = 0 OR i_is_replica is NULL) AND UPPER(target_server) = 'DOCBASE1.DOCBASE1@VMCS1.DBI-SERVICES-COM' ORDER BY run_now DESC, a_next_invocation, r_object_id ENABLE (RETURN_TOP 3 )\n<\/pre>\n<p>I executed the second query and it found three jobs (RETURN_TOP 3) which are from the application team. As the three selected jobs have an old a_next_invocation value, they will never run and will always be selected when the job is executed and unfortunately this means my dm_ContentWarning job will never be selected for automatic execution.<\/p>\n<p>I informed the application team that I will keep only one job active (dm_ContentWarning) to see if the job will run. And guess what, it ran &#8230; YES!<\/p>\n<p>Okay, now we have the solution:<\/p>\n<ul>\n<li>reactivate all previously deactivated job<\/li>\n<li>set the a_next_invocation to a future date<\/li>\n<\/ul>\n<p>And do not forget to deactivate the trace for the dm_agent_exec.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The application support informed me that their jobs are not running anymore. When I started the analysis, I found that all activated jobs did not start for a few weeks. First of all, I decided to work on a specific job which is not one from application team but where I know that I can&hellip;&nbsp;<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[4135,4179],"tags":[338,44],"class_list":["post-12185","post","type-post","status-publish","format-standard","hentry","category-digitalization","category-documentum","tag-job","tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What to do in case all active Documentum jobs are no more running ? 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