dbi FlexService +++
Managing your complete database infrastructure!
If you want to entrust experts with the complete management of your database infrastructure, the "dbi FlexService +++" SLA contract is your solution. A dedicated team of experts will permanently monitor your environment. In addition to "dbi FlexService ++", customers also benefit from a comprehensive capacity and change management.
By choosing "dbi FlexService +++", you will also get 12 hours service time per database!
dbi FlexService ++
Monitoring your database infrastructure proactively!
The "dbi FlexService ++" SLA contract offers an efficient monitoring of your database infrastructure. An automatic alert system notifies incidents which are then solved by a dedicated expert team. The customer does not have to intervene and benefits from a "proactive" problem handling as well as from a support in the implementation of changes.
By choosing "dbi FlexService ++", you will also get 6 hours service time per database!
dbi FlexService +
Keeping your database infrastructure available!
The "dbi FlexService" SLA contract is a perfect choice if you already have an internal DBA support but need additional assurance. A team of dedicated experts will provide you with service desk support during business hours. Your technical worries will be dealt with rapidly and efficiently. You will also benefit from a Configuration Management Database (CMDB) managed by dbi services.
This extension enables the coverage of outside hours / non-business hours. These include night hours (6 p.m. – 8 a.m.), weekends (Saturdays and Sundays), and public holidays. Outside hours support is provided by consultants from either dbi services Basel Area or dbi services Lausanne, depending on the customer's affiliation.
For a dbi FlexService +++ SLA contract, outside hours / non-business hours coverage is limited to the services offered in dbi FlexService ++.
This extension includes the servicing of high availability or scalability systems such as failover clusters, Oracle Data Guard, and Oracle Real Application Clusters (RAC) as part of the dbi FlexService SLA contract. It is mandatory for customers having high availability architectures installed, as specified above. It implies higher technical requirements and involves specific intervention and administration methods.
With this extension, customers benefit from the installation by dbi services of Critical Patch Updates (CPUs) and Patch Set Updates (PSUs). These updates are supplied by Oracle for all its databases. The number of CPUs/PSUs installed each year will be defined with the customer.
Any new CPUs/PSUs will first be installed and tested in a validation environment by dbi services to ensure compatibility with the application. Remote access is necessary for installation, also in case of a dbi FlexService + contract. There will be no surcharge of CPU/PSU implementation time for customers choosing this option.
This extension includes the supervision and administration of the database servers' Operating System(s) as part of the dbi FlexService SLA contract. The supported Operating Systems are Red Hat Enterprise Server, Suse Linux Enterprise Server and Oracle Linux Enterprise.
Middleware Module Mngt
This extension includes the supervision and administration of Middleware modules or add-ons as part of a dbi FlexService SLA Middleware contract. The following modules are supported: Documentum Full-text Server, Documentum CTS/DTS, and Documentum Webapps Server.
dbi fidelity is the dbi services incentive program. It is optional and features a great number of benefits for customers having signed a dbi FlexService SLA contract:
12 hours of SLA service time per year!
15 % discount on all services offered by dbi services (except yearly SLA contract)!
Free access to all dbi services tools!
12h · 24h · 36h · 48h · 60h
By choosing one of the Activity Package options, you will acquire 12, 24, 36, 48, or 60 hours of SLA service time in advance - while profiting from a special discount. Unused hours are transferred to the following year, so no service time is lost!