Products Service Level Agreements (SLAs) dbi FlexService +++
dbi FlexService +++
Managing your complete infrastructure!
If you want to entrust experts with the complete management of your database or middleware (WebLogic and Documentum) infrastructure, the ISO 20000 certified "dbi FlexService +++" SLA contract is your solution. A dedicated team of experts will permanently monitor your environment. In addition to "dbi FlexService ++", customers also benefit from a comprehensive capacity and change management.
By choosing "dbi FlexService +++", you will also get 12 hours service time per component (database or server)!
Features of dbi FlexService
|
|
dbi FlexService + |
dbi FlexService ++ |
dbi FlexService +++ |
| Service Desk Access | √ | √ | √ |
| Remote Access | O | √ | √ |
| CMDB Management | √ | √ | √ |
| Embedded Monitoring Solution |
√ | √ | |
| Incident Management | Support | √ | √ |
| Problem Management | √ | √ | |
| Change Management | Support | √ | |
| Capacity Planning | √ | ||
| Near Time Monitoring | √ | ||
| Incl. Free Service Time | 6 hours | 12 hours |
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