Products Service Level Agreements (SLAs) dbi FlexService +
dbi FlexService +
Available experts for your infrastructure!
The ISO 20000 certified "dbi FlexService +" SLA contract is a perfect choice if you already have an internal infrastructure support but need additional assurance. A team of dedicated experts will provide you with service desk support during business hours. Your technical troubles will be dealt with rapidly and efficiently. You will also benefit from a Configuration Management Database (CMDB) managed by dbi services.
Features of dbi FlexService
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|
dbi FlexService + |
dbi FlexService ++ |
dbi FlexService +++ |
| Service Desk Access | √ | √ | √ |
| Remote Access | O | √ | √ |
| CMDB Management | √ | √ | √ |
| Embedded Monitoring Solution |
√ | √ | |
| Incident Management | Support | √ | √ |
| Problem Management | √ | √ | |
| Change Management | Support | √ | |
| Capacity Planning | √ | ||
| Near Time Monitoring | √ | ||
| Incl. Free Service Time | 6 hours | 12 hours |
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