Service Management - ISO 20000
Using proven and documented methods is crucial for guaranteeing the highest quality level. Especially, when these methods are industry-wide accepted standards. That is why dbi services consultants have long since chosen ITIL (IT Infrastructure Library) compliant work methods, managed by ITIL certified experts (ITIL V2/V3).
Since October 2011 and only one year after being founded, dbi services is part of the exclusive circle of ISO 20000 certified IT service companies. The certification is renowned worldwide and stands for excellence in IT Service Management. It ensures the compliance with professional quality standards implemented by the certified companies on the basis of documented processes and controls. The ISO 20000 certification of dbi services includes the dbi FlexService SLA contracts for infrastructure databases.